Charlotte Appiah
Brandon,MB
Summary
To secure employment in an organization where I can use my skill and prior
experience effectively; Proficient in updating
charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Oasis Diagnostics
Takoradi, Ghana
05.2024 - 07.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
Home Support Worker
Madam Quansah
Accra, Ghana
11.2023 - 05.2024
- Developed trusting relationships with clients, establishing rapport and open communication.
- Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
- Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions
- Provided physical support, including assistance with household tasks and personal care
- Offered emotional support to client and their families
- Supported healthcare needs, including routine checks and medication administration
- Encouraged personal skill development through hobbies and interests
- Collaborated with healthcare professionals to ensure comprehensive care
- Aided in organizing and supervising recreational programs for the client who was an older adult
- Ensured clean and safe living environments alongside well-maintained clothing
- Promoted well being by monitoring food intake and medication compliance
- Provided emotional support for the elderly
Home Care Nurse Aide II
Imperial Nursing and Home Care Services
Accra, Ghana
12.2022 - 05.2024
- Administered medications and oversaw activities of daily living such as bathing, hygiene, and ambulation.
- Enhanced the quality of life for elderly patients through personalized care plans and regular health assessments.
- Maintained timely documentation of patient progress, facilitating effective communication among the care team members.
- Managed complex medical equipment such as ventilators as needed for specialized patient populations.
- Coordinated services with other healthcare professionals such as physical therapists and social workers, optimizing patient outcomes.
- Provided expert guidance on nutrition and lifestyle modifications tailored to individual patient requirements, enhancing overall health status.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans tailored to each patient''s needs.
- Reduced hospital readmissions by closely monitoring vital signs, medication adherence, and overall wellness.
- Observed patient to chart and report changes in patient condition and adverse reactions to medications and treatments.
- Monitored client behavior's and emotional states, reported concerns to the case manager, and documented information in files.
- Increased patient mobility through a range of motion exercises and teaching proper use of assistive devices.
- Assisted the client with mobility as per the care plan using gait belt or Hoyer machine, including but not limited to assisting and feeding dependent clients.
Education
Bachelor In Nursing - Nursing
Brandon University
BrandonDiploma - Science
Wesley Girls Senior High School
Ghana 06.2013
Skills
Client Needs Assessments
Well knowledgeable of FASD, Autism Spectrum Disorder,
Crisis Intervention Management Protocol
Emergency Response
Health Promotion
Care Plan Management
Intervention Planning
Clinical Assessments & Care
Patient & Family Education
Interdisciplinary Team Collaboration
Cultural Sensitivity & Inclusivity
Proficiency in Microsoft Office Suite & Clinical Electronic
Devices
Strong Organizational & Decision-Making Abilities
Languages
English
Full Professional
Certification
St. Johns Ambulance Medical First responder( MFR)
Standard First Aid and CPR certified.
Timeline
Medical Receptionist
Oasis Diagnostics
05.2024 - 07.2024
Home Support Worker
Madam Quansah
11.2023 - 05.2024
Home Care Nurse Aide II
Imperial Nursing and Home Care Services
12.2022 - 05.2024
Bachelor In Nursing - Nursing
Brandon University
Diploma - Science
Wesley Girls Senior High School