Charlot Jaimes
Administrative
Cambridge,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Took some time off for personal reasons from 2019-2023
Work History
Admin Assistant
XPAK USA
01.2017 - 03.2019
- Screened phone calls to take messages and route calls to appropriate personnel
- Set appointments with salespeople and potential customers
- Prepared and mailed invoices to customers, processed payments, and documented account updates
- Keep track of architectural files in which included corrections and updates.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed department budgets and generated financial reports for management review.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Performed research to collect and record industry data.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated training and onboarding for incoming office staff.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Customer Service Supervisor /Trainer
Conduent
05.2015 - 05.2017
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Researched and corrected customer concerns to promote company loyalty.
- Coached employees through day-to-day work and complex problems.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Created customer support strategies to increase customer retention.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Implemented feedback system for customers to provide comments and suggestions to improve service.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Kept high average of performance evaluations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Interceded between employees during arguments and diffused tense situations.
Office Administrator
EDS
08.2012 - 02.2015
- Use computers for various applications, such as database management or word processing
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Tracked orders and notified customers of status or potential delays
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Facilitated training and onboarding for incoming office staff.
- Filed paperwork and organized computer-based information.
- Organized and coordinated conferences and monthly meetings.
Education
Associate of Applied Science - Legal Studies
Kaplan University
Ohio06.2018
Skills
- Strong ability to manage high volume
- Inventory
- Knowledgeable of Microsoft Word
- Excel, PowerPoint, and Windows
- Active Listening
- Fast learner
- Exceptional Customer Service
- Schedule Management
- Business Planning
- Google Docs
- Employee Training
- Microsoft Access
- CRM Software
- Microsoft Windows
- Meeting Minutes
- Customer Service
- Data Entry Documentation
- Administrative Procedures
- Data Collection
- Calendar Management
- Bilingual in Spanish and English
- Records Management Systems
- Detailed Meeting Minutes
- Microsoft SharePoint
- PC Proficiency
- Microsoft Outlook
- Back Office Operations
- Excel Spreadsheets
- Travel Administration
- Phone Call Answering
- Internal Communications
- Office Management
- Research and Analytical Skills
- Data Management
- Multitasking and Time Management
- Typing Proficiency
- Proofreading
- Recordkeeping
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Admin Assistant
XPAK USA
01.2017 - 03.2019
Customer Service Supervisor /Trainer
Conduent
05.2015 - 05.2017
Office Administrator
EDS
08.2012 - 02.2015
Associate of Applied Science - Legal Studies
Kaplan University
Similar Profiles
CLAY Lewi SiosiCLAY Lewi Siosi
Fellow at American Association of Hand Surgery (AAHS) – Scripps Hand Surgery Clinics, Valley Hand Surgery Centre, San Diego, California, USA. OrthoCarolina Hand Surgery, South Charlotte, North Carolina, USA. Texas Childrens Hospital, Houston, USA.Fellow at American Association of Hand Surgery (AAHS) – Scripps Hand Surgery Clinics, Valley Hand Surgery Centre, San Diego, California, USA. OrthoCarolina Hand Surgery, South Charlotte, North Carolina, USA. Texas Childrens Hospital, Houston, USA.
Raghavendra WalkhindeRaghavendra Walkhinde
Senior Executive at Joined Escorts/Goetze Ind Ltd/Federal mogul USA/Tenneco USA/Apollo USASenior Executive at Joined Escorts/Goetze Ind Ltd/Federal mogul USA/Tenneco USA/Apollo USA
Luis OrdunaLuis Orduna
Financial Developer at Operation HOPE USA, S USAFinancial Developer at Operation HOPE USA, S USA
Scott HuntScott Hunt
Volunteer at Family BusinessVolunteer at Family Business
Daviaan MajorDaviaan Major
Laborer at No Worries ServicesLaborer at No Worries Services