Charlize Rossi
Thorold,ON
Summary
Customer-oriented server with experience in the hospitality or service industry. Experienced in managing high-volume shifts with consistent performance of efficiency and enthusiasm. Dedicated to team building, customer satisfaction and maximizing sales.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Wine Server
Caroline Cellars
08.2022 - Current
- Engages with customers through conducting opening spiels and maintaining communication throughout tastings
- Determines customer preferences to suggest appropriate wine and increase sales.
- Maintains clean and organized bar area.
Sales Associate
Dynamite
07.2021 - 09.2022
- Organized racks and shelves to maintain store visual appeal and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at alternate locations
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves for product availability and store appearance.
Production Worker
Edible Arrangements
02.2021 - 08.2021
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards.
- Organized and executed customer orders
- Processed and verified orders with customers via phone calls.
Front-of-House Attendant
Aroma Espresso Bar
09.2019 - 06.2021
- Includes cashier, expo and coffee barista.
- Remembered, recited and promoted variety of menu items.
- Answered phone to make reservations and take orders.
- Maintained tidy and organized work area to support cleanliness and quality standards.
- Processed payments for orders and provided customers with change.
Co-Op Student
Heelis, Little, Almas & Murray LLP
11.2020 - 01.2021
- Shadowed law clerks, learning effective operation of systems.
- Worked with staff to further drive learning goals.
- Executed receptionist tasks, maintaining. professional atmosphere towards clients
- Conducted bank and mails runs on behalf of office
Education
BBA -
Brock University
St. Catharines, ON06.2026
High School Diploma -
Denis Morris Catholic High School
St. Catharines, ON06.2022
Skills
- Leadership
- Teamwork
- Customer service
- Oral and written communication
- Critical thinking
- Receptionist tasks
Languages
English
Native or Bilingual
Certification
Smart serve
WHMIS 2015
Community Involvement
Law Plus - Mentor
Started: September 2023
Currently a mentor for two first-year students at Brock
Spikes - House League Volleyball
Started: November 2022
Coached weekly games for children aged 12-16
Big Brother Big Sister - Go Girls
Started: October 2022
Currently mentoring in schools in the Niagara Region
Timeline
Wine Server
Caroline Cellars
08.2022 - Current
Sales Associate
Dynamite
07.2021 - 09.2022
Production Worker
Edible Arrangements
02.2021 - 08.2021
Co-Op Student
Heelis, Little, Almas & Murray LLP
11.2020 - 01.2021
Front-of-House Attendant
Aroma Espresso Bar
09.2019 - 06.2021
BBA -
Brock University
High School Diploma -
Denis Morris Catholic High School
Similar Profiles
Brooklyn Alyssa BrownBrooklyn Alyssa Brown
Busser and Dishwasher at Caroline CellarsBusser and Dishwasher at Caroline Cellars
Brennan StaplesBrennan Staples
Cook at Bold North CellarsCook at Bold North Cellars
Salvador SerranoSalvador Serrano
Mechanic at Alexandria Nicole CellarsMechanic at Alexandria Nicole Cellars