Charlize Rossi
Thorold,ON
Summary
Customer-oriented server with experience in the hospitality or service industry. Experienced in managing high-volume shifts with consistent performance of efficiency and enthusiasm. Dedicated to team building, customer satisfaction and maximizing sales.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Wine Server
Caroline Cellars
08.2022 - Current
- Engages with customers through conducting opening spiels and maintaining communication throughout tastings
- Determines customer preferences to suggest appropriate wine and increase sales.
- Maintains clean and organized bar area.
Sales Associate
Dynamite
07.2021 - 09.2022
- Organized racks and shelves to maintain store visual appeal and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at alternate locations
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves for product availability and store appearance.
Production Worker
Edible Arrangements
02.2021 - 08.2021
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards.
- Organized and executed customer orders
- Processed and verified orders with customers via phone calls.
Front-of-House Attendant
Aroma Espresso Bar
09.2019 - 06.2021
- Includes cashier, expo and coffee barista.
- Remembered, recited and promoted variety of menu items.
- Answered phone to make reservations and take orders.
- Maintained tidy and organized work area to support cleanliness and quality standards.
- Processed payments for orders and provided customers with change.
Co-Op Student
Heelis, Little, Almas & Murray LLP
11.2020 - 01.2021
- Shadowed law clerks, learning effective operation of systems.
- Worked with staff to further drive learning goals.
- Executed receptionist tasks, maintaining. professional atmosphere towards clients
- Conducted bank and mails runs on behalf of office
Education
BBA -
Brock University
St. Catharines, ON06.2026
High School Diploma -
Denis Morris Catholic High School
St. Catharines, ON06.2022
Skills
- Leadership
- Teamwork
- Customer service
- Oral and written communication
- Critical thinking
- Receptionist tasks
Languages
English
Native or Bilingual
Certification
Smart serve
WHMIS 2015
Community Involvement
Law Plus - Mentor
Started: September 2023
Currently a mentor for two first-year students at Brock
Spikes - House League Volleyball
Started: November 2022
Coached weekly games for children aged 12-16
Big Brother Big Sister - Go Girls
Started: October 2022
Currently mentoring in schools in the Niagara Region
Timeline
Wine Server
Caroline Cellars
08.2022 - Current
Sales Associate
Dynamite
07.2021 - 09.2022
Production Worker
Edible Arrangements
02.2021 - 08.2021
Co-Op Student
Heelis, Little, Almas & Murray LLP
11.2020 - 01.2021
Front-of-House Attendant
Aroma Espresso Bar
09.2019 - 06.2021
BBA -
Brock University
High School Diploma -
Denis Morris Catholic High School
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