Charlize Castillo
Fontana
Summary
Proven server and certified trainer at Darden Restaurants, Inc, adept in exceptional customer service and safe food handling. Excelled in guest engagement and cash management, significantly enhancing dining experiences. Skilled in multitasking and resolving customer issues, ensuring satisfaction and loyalty. Demonstrates a strong work ethic and commitment to excellence in every task.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/ Certified Trainer
Darden Restaurants, Inc
08.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Los Domingos Restaurant
06.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Associate Degree In Nursing - Nursing
Chaffey College
Rancho Cucamonga, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Certification
Food Handlers
ABC Certification
Timeline
Server/ Certified Trainer
Darden Restaurants, Inc
08.2023 - Current
Server
Los Domingos Restaurant
06.2022 - 08.2023
Associate Degree In Nursing - Nursing
Chaffey College
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