Charline Proulx

• Evaluated class performance through regular participant surveys and feedback sessions, continually refining instructional techniques for optimal results.
• Assisted management team with marketing initiatives such as social media content creation, event planning, and strategic partnerships within the wellness industry sector.
• Stayed current on industry trends and new choreography through regular professional development training sessions and workshops.
• Provided one-on-one coaching for clients seeking additional guidance or modifications due to physical limitations or injuries.
• Collaborated with fellow instructors to coordinate special events such as Zumbathons and charity fundraisers.
• Improved participant retention rates with consistent class structure and personalized attention to individual progress.
• Instructed clients of all skill levels on technique and proper form.
• Inspired clients to set and achieve personal fitness goals by sharing the benefits of Zumba as a fun, effective workout option.
• Maintained accurate records of attendance to facilitate efficient billing and payment processing.
• Managed studio bookings, equipment maintenance, and music selection to ensure seamless class experiences for all participants.
• Maintained accurate records of participant attendance, progress, and feedback to inform future class improvements.
• Encouraged clients to push past comfort levels while maintaining strong focus on safety and technique.
• Enhanced client satisfaction by providing high-energy, engaging Zumba classes tailored to various skill levels.
• Ensured safe exercise practices by conducting thorough warm-ups, cool-downs, and stretching routines in every class session.
• Developed targeted lesson plans aligning with the latest Zumba standards and best practices for effective instruction.
• Choreographed class routines and paired with upbeat music selections.

Holistic Massage, Swedish Massage, Holistic Therapy, Reiki Master, Herbalism, and Hairdresser, Chakra Healing, and much more.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Collaborated with team members to consistently provide efficient service during peak hours.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
• Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
• Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
• Proved successful working within tight deadlines and a fast-paced environment.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Answered customers' questions, recommended items, and recorded order information.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Processed orders and sent to kitchen employees for preparation.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Inspected dishes and utensils for cleanliness.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Checked guests' identification before serving alcoholic beverages.
• Increased sales significantly by upselling higher-end products to customers.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

• Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
• Documented patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts or when transitioning between providers.
• Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Reduced risk of falls by consistently conducting safety checks in the home environment and implementing preventive measures.
• Enhanced patient comfort by assisting with daily living activities such as bathing, dressing, and grooming.
• Managed challenging behaviors displayed by dementia or Alzheimer''s patients using appropriate interventions and communication techniques.
• Built strong relationships with clients to deliver emotional support and companionship.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Assisted with meal preparation according to dietary restrictions, promoting healthy eating habits among patients.
• Maintained clients'' dignity by providing discreet assistance with personal hygiene tasks, such as toileting and incontinence care.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Collaborated with healthcare professionals to ensure seamless delivery of services for optimal patient outcomes.
• Assisted clients in maintaining their physical fitness through encouragement, gentle exercise guidance, and support during ambulation or transfer activities.
• Built trust-based relationships with clients through consistent reliability and punctuality in attending scheduled appointments.
• Facilitated mobility assistance for patients with limited physical capabilities, utilizing proper body mechanics to prevent injuries for both parties involved.
• Ensured medication adherence for patients by administering prescribed medications on time and monitoring their effects.
• Provided safe mobility support to help patients move around personal and public spaces.
• Contributed to interdisciplinary team meetings by sharing insights into clients'' psychosocial needs and suggesting appropriate support strategies.
• Monitored vital signs regularly to detect early warning signs of health issues, promptly reporting any changes to supervising medical staff.
• Educated family members about disease processes, treatment options, self-care strategies, and available resources to promote informed decision-making regarding their loved one''s health management plan.
• Provided respite care for family members, allowing them necessary breaks from caregiving responsibilities while ensuring continuous support for their loved ones.
• Participated in ongoing professional development to stay current on best practices in the field of personal support work, ensuring the highest quality of care for all clients.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
• Assisted patients with self-administered medications.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.
• Monitored clients' overall health and well-being and noted significant changes.
• Guided patients to restroom to support bladder and bowel relief requirements.
• Completed regular check-ins and progress report for each client.
• Recorded status and duties completed in logbooks for management.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
• Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
• Scheduled daily and weekly care hours for client caseload.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Maintained confidentiality of information regarding clients and company.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Assisted with onboarding new clients and securing paperwork completion.
• Maintained visitor log for entering and leaving facility for security purposes.
• Assisted with planning office events and meetings for smooth execution.
• Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
• Streamlined invoice processing to ensure timely payments and financial operations.
• Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
• Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
• Reduced waiting times for visitors by implementing more efficient check-in process.
• Supported company correspondence by drafting and distributing memos and emails.
• Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
• Enhanced visitor experience by providing detailed information and assistance as needed.
• Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
• Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
• Assisted in event planning and execution, ensuring seamless operation of company functions.
• Organized, maintained and updated information in computer databases.

• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
• Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
• Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
• Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Trimmed, cut, and shaped hair and hairpieces based on customer preference.
• Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Processed payments, entering sales in register for prompt customer service.
• Boosted salon revenue by upselling hair care products and services based on individual client needs.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
• Supported fellow stylists during peak times by assisting them with shampooing or blow-drying tasks when needed.
• Demonstrated versatility in hairstyling by mastering various techniques for different hair types and textures.
• Improved client retention rates by establishing trust through thorough consultations before performing any hair treatments or services.
• Attended industry seminars and workshops to stay current on the latest trends and techniques in hairstyling.
• Mentored junior stylists, sharing expertise in advanced cutting, coloring, and styling methods.
• Answered over [Number] phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
• Counted and documented opening and closing cash amounts daily.
• Educated customers on products to maximize benefits.
• Mixed pigments and used proper techniques to achieve desired color.
• Completed safety training and certifications to minimize risk of infection or injury to customers.
• Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
• Determined appropriate hair treatments based on conditions and textures.
• Distributed business cards outside of salon to generate new business.
• Suggested treatments and styles to suit customer appearance and fashion choices.
• Answered phone calls and emails to schedule client appointments.
• Used social media platforms to promote salon and services.
• Attended hair shows, classes and seminars to stay up-to-date on latest trends.
• Utilized latest techniques in balayage, ombre, highlights and color correction.
• Developed creative techniques to provide clients with latest hairstyles.