Charlie Madeline Fecteau
Windsor
Summary
Healthcare professional prepared for administrative roles within medical settings, bringing valuable experience in patient interaction and record management. Known for strong organizational skills, effective communication, and adaptability to dynamic environments. Proven ability to collaborate with team members and achieve desired outcomes. Proficient in managing patient information, scheduling, and ensuring smooth communication among medical staff. Reliable and focused on delivering consistent results.
Overview
11
11
years of professional experience
Work History
Unit Clerk
Hotel Dieu Grace Healthcare
07.2023 - Current
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
Ward Clerk
Country Village Longterm Care Home
09.2022 - 09.2023
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Documented latest information in computer system and printed paperwork.
- Stored and retrieved permanent records on daily basis.
- Filled out records, staffing sheets, and patient documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Reception Clerk
Extendicare Tecumseh
03.2022 - 09.2022
- Collaborated with team members to deliver exceptional customer service, addressing concerns and resolving issues quickly.
- Efficiently processed invoices and expense reports in collaboration with finance department personnel for accurate budget tracking purposes.
- Organized mailroom procedures to ensure timely distribution of correspondence within the office environment.
- Handled confidential documents securely, protecting sensitive information from unauthorized access or disclosure.
- Maintained a professional atmosphere in the reception area, creating a positive first impression for clients and visitors.
Shift Supervisor
Tim Hortons
09.2014 - 09.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Education
Office Administration Health Services
St. Clair College
Windsor06-2022
Office Administration
St. Clair College
Windsor, ON06-2018
Skills
- HIPAA compliance
- Preparing charts
- Documentation skills
- Multi-line phone system
- Medical terminology
- Patient scheduling
- Transfer coordination
Timeline
Unit Clerk
Hotel Dieu Grace Healthcare
07.2023 - Current
Ward Clerk
Country Village Longterm Care Home
09.2022 - 09.2023
Reception Clerk
Extendicare Tecumseh
03.2022 - 09.2022
Shift Supervisor
Tim Hortons
09.2014 - 09.2022
Office Administration Health Services
St. Clair College
Office Administration
St. Clair College
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