Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlie Julius Malabayabas

Winnipeg,Manitoba

Summary

Dynamic professional with extensive experience in hospitality and food service, notably as Duty Manager at Century Park Hotel. Proven track record in enhancing customer satisfaction through exceptional communication and problem-solving skills. Proficient in Microsoft Office Suite and adept at team collaboration, ensuring operational excellence and a positive guest experience.

Overview

9
9
years of professional experience

Work History

Cook

BBQ City & Fresh Meats
Winnipeg, Canada
07.2024 - Current
  • Prepare and cook BBQ dishes, maintaining high standards of food quality and safety.
  • Supervise kitchen operations, ensuring cleanliness and optimizing workflow.
  • Manage inventory, receive supplies, and monitor stock levels.
  • Schedule and oversee kitchen helpers and coordinate daily tasks.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.

Window Cleaner

Sunnyside Windows and Eaves Cleaning
North York, Canada
11.2023 - 01.2024
  • Clean windows on both high-rise and low-rise houses.
  • Clean the interior and exterior glass.
  • Work on ladders up to 40 feet.
  • Followed all safety protocols while working on high rises or multi-story buildings.
  • Utilized appropriate materials such as sponges, rags, scrapers, brushes and detergents to clean windows effectively.
  • Maintained ladders and other equipment in good working condition.
  • Cleaned windows using a squeegee, cleaning solution, and various tools to remove dirt, grime, and debris.

Delivery Driver

Charlie’s Meat
Scarborough, Canada
04.2023 - 09.2023
  • Deliver a variety of meats to different addresses, and through different routes.
  • Follow routes and schedules.
  • Load, unload, prepare, inspect, and operate a delivery vehicle.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Checked tires for proper inflation before leaving on each route.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Adhered to all applicable traffic laws while driving delivery vehicle.

General Labour

A.T. Designs
Scarborough, Canada
01.2023 - 04.2023
  • Sorting
  • Packing
  • Polishing metals.
  • Custom Metal Products.
  • Provided general labour support during busy periods.
  • Maintained cleanliness of work area, including sweeping and mopping floors.
  • Provided support to other departments as needed during peak periods of activity.
  • Followed safety protocols and guidelines at all times during shift operations.
  • Maintained clean, safe working environment by removing debris from job site prior to shift completion.

Duty Manager

Century Park Hotel
Manila, Philippines
10.2016 - 12.2022
  • Company Overview: Manila, Philippines
  • Oversee the maintenance and overall safety procedures of the premise.
  • Making sure customers are happy with the service.
  • Takes full responsibility in the absence of the Front Office Manager.
  • Build strong relationships and liaise with all departments involved in the operation.
  • Dealing with customer complaints and issues.
  • Coordinated work handoffs and schedules with other Shift Managers.
  • Evaluated the performance of associates and mentored underperforming employees on ways to improve.
  • Manila, Philippines

Front Office Supervisor

Century Park Hotel
Manila, Philippines
07.2016 - 10.2016
  • Company Overview: Manila, Philippines
  • Primarily supervises the team to ensure efficient and smooth operation for the satisfaction of the guest.
  • Resolves customer issues, problems, and complaints in a quick efficient manner to promote an outstanding quality of service.
  • Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
  • Always ensure outstanding customer care.
  • Trained new employees in all aspects of office practices and procedures.
  • Supervised front-end associates in a fast-paced and demanding environment.
  • Train new employees in clerical tasks and office policies to avoid misunderstandings and enhance productivity.
  • Manila, Philippines

Education

Bachelor of Science - Hotel and Restaurant Management

University of Perpetual Help Dalta
Laguna, Philippines
04.2014

Skills

  • Microsoft Office Suite
  • Property management systems
  • Problem-solving skills
  • Communication skills
  • Interpersonal skills
  • Adaptability and flexibility
  • Customer service excellence
  • Team collaboration
  • Class 5F driver’s license
  • Forklift and pallet jack operation

Timeline

Cook

BBQ City & Fresh Meats
07.2024 - Current

Window Cleaner

Sunnyside Windows and Eaves Cleaning
11.2023 - 01.2024

Delivery Driver

Charlie’s Meat
04.2023 - 09.2023

General Labour

A.T. Designs
01.2023 - 04.2023

Duty Manager

Century Park Hotel
10.2016 - 12.2022

Front Office Supervisor

Century Park Hotel
07.2016 - 10.2016

Bachelor of Science - Hotel and Restaurant Management

University of Perpetual Help Dalta

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Charlie Julius Malabayabas