Charlie Westmore
Nepean,ON
Summary
Highly-motivated employee with experience in food handling and a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Fulfillment Associate
Amazon Fulfillment Center
Barrhaven, ON
10.2022 - Current
- Trained new associates in multiple process paths with emphasis on safety, productivity, and customer satisfaction as a Learning Ambassador.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Maintained cleanliness and organization of warehouse space to ensure safety and efficiency.
- Performed quality checks on products prior to shipment to ensure customer satisfaction.
- Resolved issues with orders, including missing or incorrect items, to ensure customer satisfaction.
- Prepared customer orders for shipment, sorting and gathering orders on pallets
- Operated pallet jacks and used safe lifting techniques to move pallets and load trailers.
- Managed personal performance metrics, striving for continuous improvement in speed and accuracy.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Ensured timely delivery of orders by coordinating with internal transportation team members.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Operated handheld scanners to track merchandise throughout fulfillment process.
Production Team Member
Value Village
Barrhaven, ON
07.2020 - 10.2022
- Organized thrift store shelves, racks and display cases to ensure a neat and tidy shopping experience.
- Sorted donated goods for sale, recycle, or trash according to quality and safety guidelines.
- Performed detailed product quality and condition assessments at a fast pace.
- Catagorized and priced merchandise using established guidelines.
- Repaired minor damages on donated items prior to placing them on sale racks.
- Continuously sought to increase and maintain knowledge of products, brands, and popular styles to identify desirable and high-value items.
- Cleaned work area regularly and checked for any potential hazards in the facility.
- Assisted customers in locating desired items and answered questions about merchandise.
- Increased sales across several departments by creating and executing merchandising strategies to focus customer attention on unique, desirable, and high-value items.
- Ensured all safety regulations were followed while handling hazardous materials.
- Co-chair of joint health and safety committee
Seasonal Associate/Keyholder
Lazy One
Bayshore, ON
09.2020 - 01.2021
- Ensured store was opened and closed in a timely manner according to company policies.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Consistently exceeded sales goals by engaging customers, delivering top-notch customer service and promoting special items.
- Assisted customers with product selection and resolving complaints.
- Enforced safety regulations within the store environment to protect both employees and customers.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Used Point of Sale register system to complete transactions.
Manager
House of Cheese and Deli
Barrhaven, ON
12.2018 - 03.2020
- Created weekly schedules in compliance with staff availability and business needs.
- Created and managed promotions and discounts to minimize product waste and improve business.
- Addressed employee performance issues promptly while also providing feedback and coaching as needed.
- Created and lead engaging training exercises during slow periods to increase staff's product knowledge.
- Maintained exceptional knowledge of over 300 unique products.
- Organized special events such as tastings or cooking demonstrations at the store level.
- Observed food safety and sanitation protocols to reduce germ spread.
- Ensured compliance with health and safety regulations.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Resolved customer complaints in a professional manner.
- Completed regular inventories of food and material stocks.
- Conducted regular inspections of all refrigeration units to ensure temperature compliance with health codes.
- Delegated work to staff, setting priorities and goals.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Production Team Member
Value Village
Barrhaven, ON
06.2018 - 01.2019
- Organized thrift store shelves, racks and display cases to ensure a neat and tidy shopping experience.
- Sorted donated goods for sale, recycle, or trash according to quality and safety guidelines.
- Performed detailed product quality and condition assessments at a fast pace.
- Catagorized and priced merchandise using established guidelines.
- Cleaned work area regularly and checked for any potential hazards in the facility.
- Assisted customers in locating desired items and answered questions about merchandise.
- Ensured all safety regulations were followed while handling hazardous materials.
House-cleaning Service
Self-Employed
Ottawa, ON
06.2009 - 10.2018
- Provided residential cleaning services with great attention to detail.
- Effectively communicated with clients and provided recommended services specific to their needs.
- Worked with clients to create unique service packages to address their needs within their budget.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Collected cash or cheque payments from customers.
Juice/Salad Bar Clerk
Loblaws
Barrhaven Market, ON
06.2014 - 06.2018
- Stocked shelves with fresh products.
- Performed basic maintenance tasks such as cleaning refrigerator units or checking temperatures of cold storage areas.
- Provided excellent customer service at all times.
- Followed exact recipes to produce fresh inventory.
- Analyzed department's inventory and ordered merchandise, products and materials to keep stock level.
- Ensured proper food storage conditions were met per health code regulations.
- Performed inventory counts to monitor product levels throughout the department.
Cast Member/Actress
Vintage Stock Theatre Company
Cumberland, ON
05.2013 - 12.2013
- 2013 Murder Mystery Improv Dinner Theatre Production
- 2013 Holiday Production
Teacher's Assistant
Cedarview Middle School
, Canada
09.2011 - 01.2012
- Assisted in the Keyboard Music Class teaching and grading music theory work as well as performing practical assessments
- Constantly attentive to ensure classroom safety, and performed occasional minor equipment maintenance and problem-solving.(Co-op Placement)
Education
OSSD with Honours - Specialist High Skills Major, Media and Broadcasting
Sir Wilfrid Laurier Secondary School
06.2013
Skills
- Outstanding oral and written communication
- Vigilant health and safety awareness
- Excellent problem-solving
- Great attention to detail
- Organized and punctual
- Fast learning
Interestsandvolunteeractivities
- Shania Twain Concert for United Way, 06/01/15
- Relay for Life, Team Captain, 2009 - 2013
- Centrepointe Theatre, Creative Resources Team, 2012 - 2013
- The Ottawa Hospital Children's Christmas Party, 12/01/12
- Lion's Club Christmas Village, Place d'Orleans, 12/01/12
References
Available Upon Request
Employmentobjectives
I am a focused, friendly, and motivated person; currently seeking full time employment where I can utilize my attention to detail, problem-solving, and communication skills.
Timeline
Fulfillment Associate
Amazon Fulfillment Center
10.2022 - Current
Seasonal Associate/Keyholder
Lazy One
09.2020 - 01.2021
Production Team Member
Value Village
07.2020 - 10.2022
Manager
House of Cheese and Deli
12.2018 - 03.2020
Production Team Member
Value Village
06.2018 - 01.2019
Juice/Salad Bar Clerk
Loblaws
06.2014 - 06.2018
Cast Member/Actress
Vintage Stock Theatre Company
05.2013 - 12.2013
Teacher's Assistant
Cedarview Middle School
09.2011 - 01.2012
House-cleaning Service
Self-Employed
06.2009 - 10.2018
OSSD with Honours - Specialist High Skills Major, Media and Broadcasting
Sir Wilfrid Laurier Secondary School