Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Charlie Wang

Burnaby,BC

Summary

I am an enthusiastic, self-motivated, responsible and hardworking individual with a proven track record at Sustainable Solutions International, excelling in customer relationship management and problem-solving. I am able to work under pressure and adaptable to all challenging obstacles in my workplace. I am flexible in working well both in a team environment as well as using own initiative.

Overview

9
9
years of professional experience

Work History

Customer Support | Product Specialist

Sustainable Solutions International
Burnaby, British Columbia
09.2022 - Current
  • Handling customers' accounts—ensuring all information is up to date. This includes sales history, payments, customer discounts, and shipping addresses.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked effectively in team environments to make the workplace more productive.
  • Answering questions regarding product warranties, deals, and product knowledge.
  • Attended product training meetings to learn about various product features and how to troubleshoot.
  • Provided product knowledge, customer service, and technical advice to customers.
  • Daily and weekly communication with the warehouse, engineering, sales, marketing, and projects teams, to ensure smooth monthly operations.
  • Performing general administrator tasks such as filing, email sorting, and answering incoming inquiries by phone or email.

General Warehouse Associate

Sustainable Solutions International
Burnaby, British Columbia
09.2021 - 09.2022
  • Picking and packing orders. Managed product transfers between warehouses and locations via email and phone.
  • Assisted in packaging and labeling of products for shipment.
  • Tracked missing orders and shipments through vendor and customer communications.
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Organized and maintaining a safe warehouse environment by moving materials into designated locations using hand trucks or pallet jacks.
  • Conducted quarterly inventory counts to minimize stock discrepancies.
  • Operated forklifts to transport goods within the warehouse.
  • Followed safety regulations while operating machinery and handling hazardous materials.
  • Loaded pallet orders onto delivery trucks and ensured that packages were properly secured before transit.
  • Daily collaboration with other departments, such as sales, projects, products, and customer service, is essential to ensure smooth operations.

Sales Associate | Cashier

Sporting Life
Burnaby, British Columbia
08.2019 - 09.2021
  • Greeting customers upon entering the store and providing assistance when needed.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Organized displays and mannequins to attract customers and boost sales.
  • Setting and meeting monthly personal sales goals.
  • Tracked inventory levels throughout the shift, and replenished items as needed.
  • Provided product knowledge to customers and offered alternative sale items if a particular interested product was not available.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Performed general cashier duties, such as ringing up sales, processing payments, refunds, and issuing credits.

Sales Associate | Visual Merchandiser

ZARA
Burnaby, British Columbia
12.2016 - 07.2018
  • Greeting customers.
  • Developed promotional strategies to increase sales traffic.
  • Planned seasonal changes in store layouts, including decorations, props and other visuals that will attract attention.
  • Developed creative visual displays to showcase products and attract customers.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Conducted inventories on a regular basis to track stock levels.
  • Built and maintained relationships with fellow peers and senior management to drive team success.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.

Piano Instructor (Self Employed)

Charlie Wang
Burnaby, British Columbia
07.2015 - 10.2016
  • Assisting students in piano technique, sight-reading, music theory, and performance practice.
  • Prepared students for the Royal Conservatory Exam - Grades 1-5.
  • Created worksheets, exercises and other resources to supplement instruction.
  • Taught basic to intermediate music theory principles, such as scales, chords, intervals, rhythm patterns, and contrast.
  • Assisting students with their chosen songs for piano recitals which included discussions on musical expression, dynamics, and articulation of a piece.
  • Monthly monitoring of students' progress to determine if new approaches are required.
  • Discussed the lesson plans and progress with parents to facilitate new learning opportunities.

Customer Service and Translator

S.U.C.C.E.S.S
Burnaby, BC
02.2016 - 06.2016
  • Assisted new Chinese immigrants with communication issues.
  • Provided interpretation services during meetings and calls.
  • Delivered translation services to clients.
  • Answering all incoming inquiries via phone and email.
  • Booking in-person consultations.
  • General office administering duties.

Education

BA of General Studies -

Simon Fraser University (SFU)
Burnaby
09-2021

High School Diploma -

Burnaby South Secondary
Burnaby
09-2011

Skills

  • Attention to detail
  • Customer relationship management
  • Multitasking
  • Communication
  • Time management
  • Problem solving
  • Adaptability
  • Goal setting
  • Flexibility
  • Support end-users

References

References available upon request.

Timeline

Customer Support | Product Specialist

Sustainable Solutions International
09.2022 - Current

General Warehouse Associate

Sustainable Solutions International
09.2021 - 09.2022

Sales Associate | Cashier

Sporting Life
08.2019 - 09.2021

Sales Associate | Visual Merchandiser

ZARA
12.2016 - 07.2018

Customer Service and Translator

S.U.C.C.E.S.S
02.2016 - 06.2016

Piano Instructor (Self Employed)

Charlie Wang
07.2015 - 10.2016

BA of General Studies -

Simon Fraser University (SFU)

High School Diploma -

Burnaby South Secondary

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Charlie Wang