Summary
Overview
Work History
Education
Skills
Highlights
References
Timeline
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Charlie Serzisko

Red Deer,AB

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

13
13
years of professional experience

Work History

Coordinator

CBI Home Health
03.2022 - Current
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and AHS.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency.
  • Answered phone calls from clients provincially.
  • Process vacation requests and coverage for absences.
  • Collaborate with a team of coordinators to ensure staff are maintaining preferred weekly hours.
  • Daily short and long term scheduling for HCA and LPN staff.

Home Care Aide

West Coast Independent Living
10.2013 - 08.2020

Community Support Worker

Wellspring Support
06.2016 - 08.2019

Private Pediatric Hospice Care

Margaret Lavery
03.2014 - 08.2015

Private Home Care Aide

Kedar Shrikande
07.2010 - 08.2012

Education

MOA With Unit Clerk -

Academy of Learning
Victoria
01.2020

Skills

  • Communicate effectively with clients, family members, and healthcare professionals
  • Exceptional attention to detail
  • Ability to learn and implement new skills quickly and effectively
  • Upheld utmost respect for individuals' rights and dignity
  • Work Planning and Prioritization
  • Understand and carry out privacy laws and policies
  • Crisis Intervention Training
  • Patient Scheduling

Highlights

  • Front Office Administration
  • Medical Transcription
  • Anatomy and Physiology
  • EMR System
  • Medical Terminology
  • 10 Years Healthcare Experience
  • Microsoft Office Suite
  • Bookkeeping
  • Keyboarding at 60wpm
  • Crisis Intervention Training
  • Clinical Diagnostics
  • Excellent Customer Service

References

Available Upon Request

Timeline

Coordinator

CBI Home Health
03.2022 - Current

Community Support Worker

Wellspring Support
06.2016 - 08.2019

Private Pediatric Hospice Care

Margaret Lavery
03.2014 - 08.2015

Home Care Aide

West Coast Independent Living
10.2013 - 08.2020

Private Home Care Aide

Kedar Shrikande
07.2010 - 08.2012

MOA With Unit Clerk -

Academy of Learning

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Charlie Serzisko