Charlie Poretti
Server
Ridgetown,ON
Summary
Enthusiastic and highly motivated professional who takes pride in creating warm customer relationships and satisfaction. Skilled in problem-solving with leadership capabilities which ensure a dependable and well-rounded team member. Maintains a positive attitude with customers and co-workers and eager to take on new tasks and challenges.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Brimstone Brewing Co.
03.2024 - Current
- Greet and serve guests while maintaining knowledge on current menu dishes & beers on-tap
- Provide website updates and redesigns to elevate the digital guest experience and improve functionality
- Communicate recommendations to boost sales of menu items and promotional events
- Participated in off-site events representing the establishment, strengthening the brand's local presence
- Perform ID checks confirming guests are of legal age to consume alcohol
- Monitor guests level of consumption to ensure their safety and that of others
- Performed opening and closing duties, keg and beer tap-maintenance, inventory checks and
Server
Masil Pocha
03.2022 - 02.2023
- Primary roles include; hostess, waitstaff, bartender, scheduling, inventory
- Served high customer volumes during special events, nights, and weekends
- Maintained cleanliness and functionality of all karaoke rooms, dining area and bar
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation
- Created 8 new soju cocktails and other promotional drink recipes
- Trained new staff on drink preparation, product promotion, sanitation protocol and server duties
- Collaborated in creating promotional events; happy hour, seasonal cocktails, food menu items,
- Created engaging visuals to boost the establishment's social media prepense
Server
Chicken Factory
03.2021 - 02.2022
- Served food and beverages promptly with focused attention to customer needs
- Neatly hand-wrote orders to expedite to kitchen staff
- Cultivated warm relationships with regular customers
- Boosted overall sales by confidently recommending daily specials and upselling menu items
- Offered an assistant manager position at the new restaurant location & recommended to manage another new, local restaurant
- Memorized all menu item preparation and proper pronunciation of korean-witten titles
Education
Bachelor of Arts - French
University of Hawaii Manoa
Honolulu 05.2001 -
Bachelor of Arts - Economics
University of Hawaii Manoa
Honolulu 05.2001 -
Skills
Organization & Responsibility
Adept Learner
Strong Work Ethic
Website & Social Media
Guest Engagement
Memory retention
Leadership
Languages
English
Native or Bilingual
French
Professional Working
Spanish
Elementary
Certification
Smart Serve
Interests
Weight Lifting
Web Design & Development
Traveling
Journaling
Certifications
Smart Serve
Timeline
Server
Brimstone Brewing Co.
03.2024 - Current
Smart Serve
03-2024
Server
Masil Pocha
03.2022 - 02.2023
Server
Chicken Factory
03.2021 - 02.2022
Bachelor of Arts - French
University of Hawaii Manoa
05.2001 -
Bachelor of Arts - Economics
University of Hawaii Manoa
05.2001 -
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