Charlie Nguyen
Riverside
Summary
Family Business Management Successfully managed and operated a family-owned water business, overseeing sales, customer service, and inventory control.
Sales Excellence Ten years of experience in sales and customer-facing roles, consistently exceeding targets and contributing to business growth.
Technical Proficiency Proficient in Microsoft Office Suite, Excel, CRM systems, and sales analytics tools.
Leadership & Training Trained new employees in sales techniques and customer service, enhancing team performance and productivity.
Automotive Knowledge Strong background in promoting automotive brands, driving customer engagement, and improving the overall customer experience.
Product Launches & Marketing Campaigns Successfully facilitated numerous product launches and marketing initiatives, increasing brand visibility and consumer interest.
Public Speaking & Event Management Demonstrated expertise in public speaking, event coordination, and managing promotional events to enhance brand recognition.
Brand Representation & Awareness Professional marketing representative with a focus on driving brand engagement, building relationships, and executing effective marketing strategies.
Team Collaboration & Adaptability Skilled at collaborating with teams, adapting to dynamic needs, and ensuring consistent achievement of goals and impactful results.
Overview
10
10
years of professional experience
Work History
Porsche Brand Ambassador
Porsche Riverside
03.2021 - Current
- Drive sales by engaging clients through tailored product demonstrations and in-depth consultations.
- Build and maintain long-term relationships with customers, ensuring retention and continuous referrals.
- Identify customer motivations for purchasing a Porsche and align product recommendations accordingly.
- Utilize negotiation skills to close deals, upsell premium packages, and maximize revenue.
- Assist in test drives while showcasing extensive product knowledge to enhance the customer experience.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Approached strangers and interacted in natural conversation with the goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Engaged with potential customers to foster a positive brand image, leading to increased consumer interest.
- Provided exceptional customer service to drive satisfaction.
Portfolio Coordinator
Walter's Automotive Group
09.2017 - 03.2020
- Managed and optimized customer portfolios to drive sales and financial growth.
- Produced reports and analytics to support sales strategies and revenue forecasting.
- Assisted in training sales teams on best practices and portfolio management.
- Conducted detailed portfolio reviews to evaluate performance against benchmarks and identify areas for improvement.
- Conducted regular portfolio rebalancing to ensure alignment with client objectives, risk tolerance levels, and market conditions.
- Improved stakeholder relations through clear communication, regular progress updates, and addressing concerns proactively.
- Maintained open communication by presenting regular updates on project status to customers.
Sales Associate
Vape Castle
02.2015 - 02.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Performed cash, card, and check transactions to complete customer purchases.
Direct Sales Marketer
Direct Education Repayment Program
06.2015 - 12.2015
- Engaged with potential clients to promote loan repayment services and close sales while assisting in the startup of the company.
- Managed a high volume of customer inquiries, delivering tailored financial solutions to build the company's customer base.
- Implemented marketing strategies to increase customer acquisition and retention, contributing to the company's early growth and market presence.
- Secured referrals from satisfied clients which led to an increase in new business opportunities.
- Negotiated profitable contracts by understanding client requirements and presenting appropriate solutions accordingly.
Education
High School Diploma -
Alvord Unified High School
Riverside, CA06-2014
Skills
- Proven ability to drive revenue through strategic sales tactics and relationship-building
- Skilled in identifying and targeting high-potential markets and customer segments
- Expertise in using CRM tools (Salesforce, HubSpot) to manage customer data, track sales progress, and identify opportunities for upselling
- Strong focus on building and maintaining long-term client relationships for repeat business and referrals
- Effective communicator with a knack for closing deals by aligning product offerings with customer needs
- Skilled in handling objections, negotiating terms, and turning prospects into loyal customers
- Experience using multiple lead generation strategies, including cold calling, email outreach, and social media to identify and qualify leads
- Expertise in identifying pain points and tailoring the sales pitch to each potential client
Sales & Business Development
Customer Relationship Management (CRM)
Negotiation & Persuasion
Lead Generation & Prospecting
- In-depth knowledge of product features, benefits, and market positioning
- Ability to confidently demonstrate and educate clients on how products meet their needs, increasing conversion rates
- Strong proficiency in Excel, including pivot tables, VLOOKUP, and advanced formulas to analyze sales data and track performance
- Ability to extract meaningful insights from data to inform decision-making and optimize sales strategies
- Skilled in managing multiple projects and sales pipelines simultaneously without compromising quality or deadlines
- Able to prioritize effectively to maximize productivity and meet sales targets
- Exceptional typing speed and accuracy, ensuring efficient documentation of sales communications and CRM updates
Product Knowledge & Demonstration
Advanced Excel & Data Analysis
Time Management & Multitasking
High Typing Speed (85 WPM)
Timeline
Porsche Brand Ambassador
Porsche Riverside
03.2021 - Current
Portfolio Coordinator
Walter's Automotive Group
09.2017 - 03.2020
Direct Sales Marketer
Direct Education Repayment Program
06.2015 - 12.2015
Sales Associate
Vape Castle
02.2015 - 02.2016
High School Diploma -
Alvord Unified High School
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