Charlie Keca
Grimsby
Summary
Experienced with animal care, maintenance, and kennel operations. Utilizes effective animal handling techniques to ensure safety and comfort. Knowledge of maintaining cleanliness and supporting basic veterinary procedures.
Overview
4
4
years of professional experience
Work History
Kennel Attendant
Clovelly Hotel
06.2024 - Current
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
- Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
- Reduced stress levels for animals during their stay by creating a calm and nurturing environment that catered to individual needs.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Developed strong relationships with clients by effectively communicating updates on their pets'' stay at the facility.
- Provided engaging activities for animals to promote physical fitness and mental stimulation, resulting in happier, healthier pets.
- Kept animals clean and free of contaminants to promote optimal health.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears, and providing other types of basic care.
Dog Bather
Yellow Dog
08.2023 - 09.2024
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Successfully calmed anxious pets during the bathing process using proven soothing techniques.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Implemented proper sanitization procedures to maintain a clean and healthy environment for both pets and staff members.
- Provided exceptional care for senior or special needs dogs, accommodating their specific requirements during bathing sessions.
- Ensured all dogs were thoroughly dried using appropriate techniques, reducing the risk of skin irritations or infections.
- Maintained a clean and organized workspace for efficient grooming operations.
- Promoted additional grooming services such as nail trimming or ear cleaning when appropriate, increasing overall revenue for the business.
Coffee Specialist
Nespresso Coffee
02.2022 - 10.2023
- Consistently met or exceeded performance goals set by management, contributing to overall store success and customer satisfaction.
- Educated customers on various brewing methods and equipment, helping them make informed decisions on their purchases.
- Handled customer complaints professionally and efficiently, resolving concerns promptly to preserve positive brand reputation.
- Assisted in maintaining a clean and organized workspace, contributing to efficient operations.
- Collaborated with team members to ensure smooth workflow during peak hours, resulting in shorter wait times for customers.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Key Holder
Marks Work Warehouse
01.2021 - 12.2021
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Education
High School Diploma -
Orchard Park Secondary School
Stoney Creek, ON06-2020
Skills
- Maintaining cleanliness
- Animal care
- Animal handling expertise
- Adaptable and flexible
- Oral communication
- Quick decision making
- Canine behavior
- Feline behavior
- Exercise management
- Safety control
- Behavioral control
- Teamwork and collaboration
Timeline
Kennel Attendant
Clovelly Hotel
06.2024 - Current
Dog Bather
Yellow Dog
08.2023 - 09.2024
Coffee Specialist
Nespresso Coffee
02.2022 - 10.2023
Key Holder
Marks Work Warehouse
01.2021 - 12.2021
High School Diploma -
Orchard Park Secondary School
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