Charlie Bo
Toronto,Ontario
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store Front Lead Server
Gol's Lanzhou Noodle
07.2021 - 08.2022
- Responsible for taking orders, simple food preparations, delivering orders, cashing out, and delegating tasks for servers.
- Maintained store quality standards to optimize customer experience, drive customer traffic and positively impact store profitability.
- Conducted training for new hires strictly adhering to protocol.
- Highly efficient during open, closing, day, and night shifts.
- Worked efficiently during peak hours, proficient and experienced in resolving conflicts between store front and customers to ensure maximum satisfactory experiences.
Food Preparation Worker
Yogen Fruz
11.2019 - 02.2021
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Worked in high-paced environment with minimal mistakes.
Cashier
Walmart Inc.
11.2020 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Tutor
Pham Learning Center
01.2020 - 01.2022
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
Education
Master of Education - Developmental Psychology And Education
University of Toronto
Toronto, ON12.2024
Bachelor of Arts - Psychology
York University
Toronto, ON06.2023
Skills
- Serving
- High-Volume Dining
- Check Payment Processing
- Order Accuracy
- Teamwork and communication
- Conflict resolution
- Cash Handling
- Dining Customer Service
- Dining Area Maintenance
Languages
Chinese (Mandarin)
Native or Bilingual
Certification
- Smart Serve Ontario Certified
- CPR/AED Certified by Canadian Red Cross
Timeline
Store Front Lead Server
Gol's Lanzhou Noodle
07.2021 - 08.2022
Cashier
Walmart Inc.
11.2020 - 02.2021
Tutor
Pham Learning Center
01.2020 - 01.2022
Food Preparation Worker
Yogen Fruz
11.2019 - 02.2021
Master of Education - Developmental Psychology And Education
University of Toronto
Bachelor of Arts - Psychology
York University
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