Charli Talley
Markleeville
Summary
Committed to advancing within the Vail Corporation, the goal is to enhance guest and employee experiences. Focused on fostering a supportive work environment and facilitating the integration of new and returning domestic and international employees into the exceptional offerings of Vail Resorts. Passionate about contributing to Vail Resorts' outstanding work/life balance initiatives, as they align perfectly with values and aspirations.
Overview
10
10
years of professional experience
Work History
HR Coordinator
Vail Resorts Management Company
07.2024 - Current
- Completed background and reference checks to facilitate the hiring and onboarding of employees.
- Increased compliance with labor laws by conducting regular audits of Visa employees.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Reviewed human resources paperwork for accuracy and completeness.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Acted as a liaison between employees and management during organizational change, providing guidance and support throughout the transition process.
FOOD AND BEVERAGE GENERAL MANAGER
Off the Wall Bar
03.2023 - 02.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
FOOD AND BEVERAGE ADMINISTRATOR MANAGER
Vail Resorts
05.2021 - 03.2023
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
FOOD AND BEVERAGE MANAGER
Salty Dog Ice Cream Shop
06.2020 - 04.2021
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Implemented creative solutions for space optimization during peak hours or busy seasons.
LEAD SERVER AND MANAGER
Delaware North
02.2015 - 05.2019
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
Education
No Degree - Computer Information Systems Emphasis Networking
Lander University
Greenwood, SCBachelor of Science - Computer Science/Mathematics
Charleston Southern University
North Charleston, SC05.2016
Skills
- Professionalism and integrity
- Confidentiality and discretion
- HR policies and procedures
- Benefits administration
- Microsoft Office and HR software proficiency
- Data entry and reporting
- HR metrics and analytics
- Labor law compliance
- Compliance
- Talent acquisition
- Onboarding and orientation
- Workforce planning
Activities
- Passionate about contributing to employee and guest experiences
- Enthusiastic about hiking, climbing, and mountain activities
- Actively involved in community engagement initiatives
Timeline
HR Coordinator
Vail Resorts Management Company
07.2024 - Current
FOOD AND BEVERAGE GENERAL MANAGER
Off the Wall Bar
03.2023 - 02.2024
FOOD AND BEVERAGE ADMINISTRATOR MANAGER
Vail Resorts
05.2021 - 03.2023
FOOD AND BEVERAGE MANAGER
Salty Dog Ice Cream Shop
06.2020 - 04.2021
LEAD SERVER AND MANAGER
Delaware North
02.2015 - 05.2019
No Degree - Computer Information Systems Emphasis Networking
Lander University
Bachelor of Science - Computer Science/Mathematics
Charleston Southern University
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