Charley Venus
St. Catharines
Summary
Accomplished Professional With Extensive Experience In Member Services, Focused On Delivering Exceptional Results. Proven Track Record In Enhancing Member Engagement And Satisfaction Through Effective Communication And Problem-Solving. Team-Oriented And Adaptable, Known For Reliability And Commitment To Achieving Results. Proficient In Conflict Resolution And Member Relationship Management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Member Services Representative
CAA Niagara
05.2025 - Current
- Scheduled Appointments
- Answered Phones
- Processed Payments
- Created New Membership Accounts
- Made Changes To Memberships
- Took And Processed Passport Photos
- In Office Sales
- Opening And Closing Procedures
- Processed Bank Deposits
- Ensured Tills Were Correct
- Client Dispute Resolution
- Ensured KPI’s Were Always Met
- Frequently Checked My Customer Satisfaction Reviews
- Took My Employee Reviews Very Seriously, Always Used Any Advise Or Tips To Be A Successful Member Of The Team
Body Contouring Specialist and Office Manager
Lux Body Contouring
02.2024 - 04.2025
- Fully Certified In Body Contouring
- Ensured All Clients Were Treated With Dignity And Respect
- Made Treatment Plans For Clients
- Kept All Client And Business Information Confidential
- Promoted On All Social Media Platforms
- Created All Promotions And Specials
- Upsold Services To Clients
- Ensured All Paperwork And Files Were Kept Organized
- Answered Emails, Phone Calls, And Text Messages Were Responded To 24 Hours A Day
- Ensured Clients Were Always Happy With Their Service
- Would Accommodate Scheduling For Clients Needs, Including After Hours Appointments
- Maintained Client Records, Tracking Health And Goals Of The Clients
- Communicated With Clients To Learn About Their Physical Conditions, What The Clients Would Like Out Of The Services Provided And Came Up With Treatment Plans Best Suited For The Client
- Treatments Were Performed With A Variety Of Energy Sources Such As, Radiofrequency, Vacuum Therapy And Cavitation
- Applied Body Contouring Treatments Using A Variety Of Technologies To Destroy Or Shrink Excess Fat Cells Below The Surface Of The Skin
- Maintained, Clean, Safe, Well Organized And Positive Environment
- Handled Cash And Card Payments Daily, Along With Tracking Memberships Or Promotional Discounts
Personal Support Worker
Niagara Ina Grafton Gage Village
06.2022 - 02.2024
- Assist With Meals
- Taking Meal Orders, And Serving Clients With The Proper Meal, Quickly And Correctly.
- Porting Residents To And From The Dining Room
- Bathing Residents Including Use Of Smart Tub
- Following Care Plans
- Follow Schedules In A Timely Manor
- Assisting With ADL's
- Assisting With Toileting And Brief Changes Regularly
- Assisting With Medication Delivery, Ensuring Proper Dose, Person, Medication, And Time
- Use Of Many Types Of Lifts Including Sit To Stand, And Sling Lift
Customer Service Representative
Canadian Wireless Communications (Bell)
02.2016 - 12.2020
- Acquire And Maintain Knowledge Of Products And Services And Present Customized Solutions To Customers
- Perform Follow-Ups As Required/Requested To Ensure Customer Loyalty
- Merchandise, Telecommunications Products And Services Required
- Contribute To The Store’s Potential Revenues
- Contribute To Managing The Store’s Expenses
- Participate In On-Going Training And Coaching Initiatives
- Ensured All Sales Goals Were Successful And Completed.
- Always Went Above And Beyond For The Customer While Pushing To Upsell Products Or Services To The Customer
Sales Associate
Brand Name Shoe Warehouse
10.2012 - 05.2016
- Managed Returns, Exchanges And Refunds In Accordance With Store Policy.
- Prepared Merchandise For Sales Floor By Pricing Or Tagging.
- Helped Customers Locate Products And Checked Store System For Merchandise At Other Locations.
- Answered Customer Questions About Sizing, Accessories, And Merchandise.
- Rotated Stock And Restocked Product To Maintain Product Availability And Store Appearance.
- Accurately Processed POS Transactions, Returns, Payments, Balancing Tills, Providing Accurate Receipts To Customers.
- Educated Clients On Current Promotional Offerings And Products.
Sales Associate
Sport Chek
01.2009 - 06.2012
- Enhanced Customer Experience Through Personalized Product Recommendations And Active Engagement.
- Maintained Comprehensive Knowledge Of Product Features, Benefits, And Promotions To Drive Sales.
- Executed Visual Merchandising Strategies To Optimize Product Presentation And Enhance Store Aesthetics.
- Trained New Associates On Customer Service Protocols And Operational Procedures For Consistency In Service Delivery.
- Organized Racks And Shelves To Maintain Store Visual Appeal, Engage Customers, And Promote Specific Merchandise.
Education
Insurance
PNC LEARNING
St. Catharines, ON06-2026
Secondary School Diploma - Ontario
Governor Simcoe Secondary School
St CatharinesRIBO Level 1 And 2 License - Insurance
PNC LEARNING
St. Catharines, ON06-2026
Skills
- Exceptional Communication
- Strong Empathy
- Data Entry Proficiency
- Payment Management
- Account Maintenance
- Service Sales
- Up-Selling Strategies
- Customer Support Services
- Teamwork And Collaboration
- Problem-Solving Skills
- Time Management
Certification
- Tow Operator License
- Drivers License
- First Aid/ Cpr Level C
- Wreck Master Certified
- Dementia Care
- Palliative Care Fundamentals
Timeline
Member Services Representative
CAA Niagara
05.2025 - Current
Body Contouring Specialist and Office Manager
Lux Body Contouring
02.2024 - 04.2025
Personal Support Worker
Niagara Ina Grafton Gage Village
06.2022 - 02.2024
Customer Service Representative
Canadian Wireless Communications (Bell)
02.2016 - 12.2020
Sales Associate
Brand Name Shoe Warehouse
10.2012 - 05.2016
Sales Associate
Sport Chek
01.2009 - 06.2012
Secondary School Diploma - Ontario
Governor Simcoe Secondary School
Insurance
PNC LEARNING
RIBO Level 1 And 2 License - Insurance
PNC LEARNING