Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Charlette Frizzell

Ottawa,ON

Summary

Hi! I'm a young, recently retired professional seeking engaging, team based employment in my community. I had a 32 year career with the Government of Canada, excelling in client service and conflict/dispute resolution. I'm friendly, personable, intelligent and mature. My strengths include quality assurance, excellent time management skills and personal flexibility.

Overview

32
32
years of professional experience

Work History

Quality Assurance Specialist

RCMP, Government Of Canada
03.1991 - 05.2023
  • Utilized excellent communication skills when interacting with diverse populations, fostering trusting relationships and community engagement.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Consistently demonstrates effective time management and prioritization of tasks.
  • Negotiated solutions with dissatisfied clients, turning potential negative experiences into informed client satisfaction.
  • Conducted quality assurance and research to ensure best practices.
  • Enhanced client satisfaction by efficiently resolving issues and addressing concerns in a timely manner.
  • Provided leadership, guidance and support to staff members.

Education

Bachelor of Arts -

Simon Fraser University
Burnaby, BC

Police Officer Training - Law

Royal Canadian Mounted Police
Regina, SK
10.1992

Skills

  • Detail Oriented
  • Quality Assurance
  • Problem-solving skills
  • Customer Service
  • Relationship Building
  • Team Collaboration

Languages

English
Full Professional
French
Elementary

Timeline

Quality Assurance Specialist

RCMP, Government Of Canada
03.1991 - 05.2023

Bachelor of Arts -

Simon Fraser University

Police Officer Training - Law

Royal Canadian Mounted Police

Similar Profiles

CREATE PROFILE
Charlette Frizzell