Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Charles Thomas Bauer

Palm Springs

Summary

I am a fiercely dedicated, career hospitality professional with more than 15 years in luxury hospitality settings. Skilled in anticipating, planning, and executing unparalleled client experience by implementing practical and thoughtful means. I am eager to apply my broad expertise in all aspects of hospitality and property management to the focused experience of a House Manager/Butler for Mahler Private Staffing.

Overview

11
11
years of professional experience
1
1
Certification

Work History

General Manager/Wine Director

Workshop Kitchen & Bar
10.2020 - Current
  • Managed 150+ seat, Michelin-recommended restaurant and event/catering services with up to 85 active staff members, fostering a positive work environment and exceptional guest satisfaction.
  • Maintained all facets of the property in conjunction with our property management team, including plumbing, HVAC, fire suppression, and electrical. Oversaw multiple individual projects from start to finish with strict adherence to budget and scope
  • Solely responsible for wine menu curation, budgeting, seasonal planning, staff training, ordering/storage logistics, and wine service with sales up to $1.1 million net revenue per year while maintaining COGS bonus percentages
  • Cultivated strong relationships with guests, vendors, and partners to ensure mutual long-term success and loyalty.
  • Trained 25+ FOH Service Team members of on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.

Assistant to the General Manager

Pasjoli - Simran Restaurant Group
08.2019 - 02.2020
  • Hired and trained opening staff of 15+ employees to established standards
  • Developed service SOPs to deliver an elevated neighborhood French bistro experience
  • Identified and implemented changes to existing processes to improve accuracy, efficiency, and quality service.

Service Director

Dialogue - Simran Restaurant Group
02.2019 - 08.2019
  • Collaborated daily with James Beard Award-Winning Chef Dave Beran and team to design and implement a service strategy for our seasonally themed menu, delivered in an intimate 19-seat venue
  • Facilitated all levels of FOH operations, including guest communications, scheduling, menu formatting, kitchen expediting, and inventory management

Fine Dining Captain

Sixteen Restaurant
05.2014 - 09.2018
  • Demonstrated exceptional decision-making abilities during high-pressure situations, maintaining a calm demeanor and refusing to sacrifice guest satisfaction
  • Impeccably upheld all service standards for 2 Michelin Star, Forbes 5-Diamond Restaurant
  • Led team of waiters through multi-course, seasonal tasting menus with wine pairings


Education

- Hospitality, Restaurant And Tourism Managment

Depaul University
Chicago, IL

- General Busines/Accounting

The University of Denver
Denver, CO

Skills

  • Solution development
  • Operational efficiency oversight
  • Task prioritization and execution
  • Time management and communication
  • Workforce coordination
  • Building upkeep
  • Analytical problem-solving
  • Detail-oriented project coordination
  • Event planning
  • Calendar management
  • Project execution management

Certification

  • Certified Level 1 Sommelier, Court of Master Sommeliers

Languages

Spanish
Professional Working

Timeline

General Manager/Wine Director

Workshop Kitchen & Bar
10.2020 - Current

Assistant to the General Manager

Pasjoli - Simran Restaurant Group
08.2019 - 02.2020

Service Director

Dialogue - Simran Restaurant Group
02.2019 - 08.2019

Fine Dining Captain

Sixteen Restaurant
05.2014 - 09.2018

- Hospitality, Restaurant And Tourism Managment

Depaul University

- General Busines/Accounting

The University of Denver

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Charles Thomas Bauer