Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Charles Sanford Quinitio

Charles Sanford Quinitio

Mandaluyong City,Philippines

Summary

Dynamic and results-oriented Customer Success Manager with over 12 years of expertise in customer relationship management, client retention, and technical support. Proven track record of fostering strong client relationships, optimizing onboarding processes, and driving significant business growth. Demonstrated ability to collaborate effectively with C-level executives, IT managers, and key stakeholders to implement innovative solutions that enhance customer satisfaction and loyalty. Proficient in leveraging data-driven insights to resolve escalations, manage contract renewals, and improve customer success metrics, with a solid foundation in CRM systems, software implementation, and digital marketing strategies.

Overview

11
11
years of professional experience

Work History

Customer Success Manager - RingCentral, Inc.

Sutherland Global Services ✅ Program Dissolved
04.2024 - 02.2025
  • Cultivate strong customer relationships, acting as a trusted advisor.
  • Ensure effective product adoption and drive customer success.
  • Identify upselling and cross-selling opportunities.
  • Conduct business reviews and monitor customer health indicators.
  • Collaborate with internal teams to resolve issues and optimize retention.
  • Customer relationship and account management expertise.
  • Strong analytical and problem-solving skills.
  • Experience in customer retention and business expansion.
  • Coordinated with internal teams to provide prompt support and address client needs efficiently.

Support Sales Manager - VMWare (Broadcom)

Concentrix ✅ Program Dissolved
08.2022 - 04.2024
  • Managed customer onboarding and ensured smooth adoption.
  • Acted as a customer advocate, addressing concerns and feedback.
  • Provided training and proactive customer engagement.
  • Expertise in onboarding, retention, and renewal strategies.
  • Strong customer advocacy and engagement skills.
  • Data-driven approach to customer success metrics.
  • Ability to deliver training and educational programs.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.

Lead Generation Specialist

Wewhiten
08.2023 - 12.2023
  • Customer Relationship Management & Account Management
  • Product & Industry Knowledge
  • Problem-Solving & Consultative Approach
  • Project Management & Team Collaboration
  • CRM Systems & Customer Success Metrics
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.

Engineer (Technical Sales) - Aruba, a Hewlett Packard Enterprise Company

CSS CORP (Movate)
03.2020 - 07.2022
  • Provided technical sales support and network issue resolution.
  • Conducted remote configurations and troubleshooting via Zoom.
  • Assisted in licensing and network security support.
  • Strong technical knowledge in enterprise networking.
  • Expertise in remote troubleshooting and customer support.
  • Ability to resolve complex networking issues.
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Optimized engineering processes by implementing innovative solutions and streamlining workflow.
  • Provided input to team lead regarding areas for process and procedural improvement.
  • Conducted rigorous quality assurance tests, identifying areas of improvement for product optimization.

Programmer/Implementation Specialist - Mitel

CSS CORP (Movate) ✅ Program Dissolved
09.2019 - 03.2020
  • Assisted in software implementation and system integration.
  • Provided troubleshooting support and technical guidance.
  • Proficiency in software programming and troubleshooting.
  • Strong technical problem-solving skills.
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  • Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
  • Developed comprehensive documentation for software projects, facilitating easier maintenance and future enhancements.
  • Identified opportunities for process improvement, leading to a more efficient development cycle.

Senior Customer Success Officer – Spacer Technologies

Microsourcing
10.2017 - 08.2019
  • Managed customer escalations across multiple communication channels.
  • Optimized website advertising and listings for conversions.
  • Monitored payments and resolved financial disputes.
  • Experience in process improvement and customer support.
  • Strong digital marketing and advertising skills.
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Improved department efficiency by streamlining and implementing policies and processes.
  • Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
  • Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
  • Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.

Technical Support Analyst - Comcast

West Contact Services/Alorica
03.2015 - 03.2017
  • Resolved customer billing and technical issues via inbound calls.
  • Assisted in porting phone lines and troubleshooting security systems.
  • Strong technical support and troubleshooting expertise.
  • Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
  • Participated in regular team meetings to discuss ongoing cases, share progress updates, and identify opportunities for collaboration.
  • Improved customer satisfaction by providing timely and accurate technical support to end users.
  • Enhanced team productivity by sharing knowledge, resources, and best practices with colleagues.

Inbound Sales Representative - Sprint

Convergys
08.2014 - 02.2015
  • Managed inbound/outbound sales, promoting tailored solutions.
  • Led customer acquisition campaigns and contract buyouts.
  • Strong sales, negotiation, and customer acquisition skills.

Education

Bachelor of Science - Marine Transportation

John B. Lacson Foundation Maritime University
Arevalo, Iloilo
03-2010

Skills

  • Management and leadership

  • Organization

  • Problem solving

  • Professionalism

  • Analytical

  • Project management

  • Digital marketing

  • Creativity

  • Reliability

  • Integrity

  • Resourceful

  • IT literate

  • Adaptable

  • Friendly & approachable

  • Customer account management

  • Customer relationship building

  • Customer retention

  • Client relations

Languages

English
Full Professional

Timeline

Customer Success Manager - RingCentral, Inc.

Sutherland Global Services ✅ Program Dissolved
04.2024 - 02.2025

Lead Generation Specialist

Wewhiten
08.2023 - 12.2023

Support Sales Manager - VMWare (Broadcom)

Concentrix ✅ Program Dissolved
08.2022 - 04.2024

Engineer (Technical Sales) - Aruba, a Hewlett Packard Enterprise Company

CSS CORP (Movate)
03.2020 - 07.2022

Programmer/Implementation Specialist - Mitel

CSS CORP (Movate) ✅ Program Dissolved
09.2019 - 03.2020

Senior Customer Success Officer – Spacer Technologies

Microsourcing
10.2017 - 08.2019

Technical Support Analyst - Comcast

West Contact Services/Alorica
03.2015 - 03.2017

Inbound Sales Representative - Sprint

Convergys
08.2014 - 02.2015

Bachelor of Science - Marine Transportation

John B. Lacson Foundation Maritime University

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Charles Sanford Quinitio