Charles Sanford Quinitio

• Provided safe mobility support to help patients move around personal and public spaces.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Maintained clean, safe, and well-organized patient environment.
• Assisting with daily living activities, such as bathing, dressing, and grooming.

• Preparing meals and snacks.

• Administering medications as prescribed.

Monitoring the patient's health and reporting any changes to the physician.

• Providing companionship and emotional support.

• Offered companionship and kindness to elderly patients.
• Assisted disabled clients to support independence and well-being.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
• Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
• Maintained client confidentiality and adhered to HIPAA regulations while documenting and sharing pertinent information with authorized parties.
• Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
• Collaborated with healthcare professionals to develop personalized care plans for each client, addressing specific needs and goals.
• Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.

• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
• Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
• Managed portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
• Championed innovative solutions that empowered customers to optimize their use of product or service effectively.
• Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
• Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
• Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
• Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
• Created customer support strategies to increase customer retention.
• Coordinated with internal teams to provide prompt support and address client needs efficiently.
• Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts.
• Established strong relationships with key customers, resulting in increased customer loyalty.
• Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
• Implemented effective communication strategies that fostered long-lasting connections with customers.
• Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
• Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
• Facilitated successful renewals through diligent relationship management and proactive issue resolution.
• Assisted customers with onboarding and product setup to foster successful adoption and usage.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Leveraged data-driven insights to develop targeted strategies for enhancing overall client engagement levels.
• Spearheaded cross-functional initiatives that resolved complex issues and ensured timely resolution for clients.
• Nurtured long-term partnerships by maintaining open lines of communication and providing consistent support.
• Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.