CHARLES ANOKYE
Saskatoon,SK
Summary
Experienced Transport and Logistics Specialist with a strong ICT background, leveraging 5+ years in tech-driven optimization of logistics operations. Skilled in fleet management, distribution streamlining, and advanced data analytics to enhance route efficiency and cut costs. Proficient in TMS, GPS tracking, and IoT for real-time insights and smarter decision-making. Known for using data to improve demand forecasting, route planning, and inventory management, ensuring seamless supply chain operations. Dedicated to operational excellence, compliance, and customer satisfaction, I bring a unique mix of logistics and ICT expertise to drive innovation and efficiency in transportation.
Overview
7
7
years of professional experience
Work History
Assistant Transportation Coordinator
SASKATCHEWAN ALTERNATIVE INITIATIVE
06.2023 - Current
- Works with drivers and care teams to optimize routes and schedules, ensuring efficient service across the client base.
- Coordinated the scheduling of drivers'' shifts for optimal coverage while minimizing overtime expenses.
- Coordinated schedules and communicated changes to staff.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Communicates with clients and family members regarding transportation schedules, changes, or special requests
- Monitored driver performance regularly through GPS tracking systems to ensure adherence to routes and schedules.
- Assisted in conducting regular safety meetings with staff, reinforcing proper procedures and ensuring adherence to company policies.
Route Planner / Transportation Analyst
DHL GHANA LIMITED
02.2020 - 12.2022
- Streamlined communication by effectively coordinating with dispatchers, drivers, and customers.
- Provided tracking information to enable clients to monitor progress of shipments.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Determined most valuable and cost-effective routes for shipments, overseeing transit time, price and safety.
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
- Facilitated required documentation to manage customs clearance.
- Stayed on top of shipment locations and current status to update offices and customers.
- Arranged delivery or storage of goods at destinations.
- Used [NPTS SOFTWARE] tracking spreadsheets to monitor information about customers, shipments and business activities.
- Developed and deepened successful partnerships with representatives of diverse shipping companies.
- Maintained open communication with global locations to facilitate smooth collaboration.
- Managed route adjustments due to unforeseen obstacles such as road closures or inclement weather conditions.
Junior Systems Administrator
Ministry of Health
01.2019 - 03.2020
- Improved system performance by proactively monitoring and maintaining hardware, software, and network components.
- Developed comprehensive documentation to support system administration tasks, enhancing team knowledge sharing.
- Reduced downtime during system upgrades by carefully planning and executing migration projects.
- Boosted end-user productivity by providing training on essential applications and systems usage best practices.
- Collaborated effectively with vendors on procurement activities, ensuring cost-effective purchases supported organizational needs.
- Provided top-notch customer service by promptly addressing helpdesk tickets and user inquiries.
- Managed user accounts, permissions, and access controls to maintain a secure computing environment.
- Optimized server capacity through regular maintenance and resource allocation adjustments.
- Analyzed system logs for identifying potential issues before they escalated into larger problems.
- Collaborated with cross-functional teams to ensure seamless integration of new technologies into existing infrastructure.
Customer Service Representative (Transportation)
Ministry of Works and Transport
03.2018 - 01.2019
- Cross-trained and provided backup support for organizational leadership.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintains records of customer interactions and strives to ensure a positive customer experience
Education
No Degree - International Professional Certificate in Logistic
GIMPA
GHANA 03-2017
Associate of Science - SYSTEM ENGINEERING
IPMC COLLEGE OF TECHNOLOGY
GHANA 05-2016
Bachelor of Science - Information And Communication Technology
GIMPA
GHANA06-2020
Bachelor of Science - Artificial Intelligence & Data Analyst
Saskatchewan Polytechnic
Saskatoon, SK04-2023
Bachelor of Science - Technology Management
Saskatchewan Polytechnic
Saskatoon, SK05-2024
Skills
- Strong analytical and problem-solving skills to identify bottlenecks, diagnose system issues, and implement technology-driven solutions
- Ability to think critically and adapt ICT tools to meet transportation challenges efficiently and cost-effectively
- Providing ongoing technical support, ensuring users are confident in using technology to enhance their work performance
- Skilled in integrating various ICT solutions, such as CRM and ERP systems, with TMS or fleet management software
- Knowledge of TMS software to streamline logistics, plan routes, and track shipments in real time
- Knowledge of project management principles, such as Agile, Scrum, or Lean, to oversee tech projects from inception to completion
- Strong analytical skills to leverage data for making informed decisions and driving business strategy
- Familiarity with ERP, CRM, and other business software systems, as well as experience in overseeing system implementation and integration
- Ability to automate repetitive data tasks using programming or data tools to improve efficiency
- Understanding of core statistical concepts like mean, median, variance, correlation, and hypothesis testing
- Understanding of core statistical concepts like mean, median, variance, correlation, and hypothesis testing
Languages
English
Full Professional
Timeline
Assistant Transportation Coordinator
SASKATCHEWAN ALTERNATIVE INITIATIVE
06.2023 - Current
Route Planner / Transportation Analyst
DHL GHANA LIMITED
02.2020 - 12.2022
Junior Systems Administrator
Ministry of Health
01.2019 - 03.2020
Customer Service Representative (Transportation)
Ministry of Works and Transport
03.2018 - 01.2019
No Degree - International Professional Certificate in Logistic
GIMPA
Associate of Science - SYSTEM ENGINEERING
IPMC COLLEGE OF TECHNOLOGY
Bachelor of Science - Information And Communication Technology
GIMPA
Bachelor of Science - Artificial Intelligence & Data Analyst
Saskatchewan Polytechnic
Bachelor of Science - Technology Management
Saskatchewan Polytechnic
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