Summary
Overview
Work History
Education
Skills
Timeline
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Charles F Shay, Jr.

Danville

Summary

Dynamic leader with a proven track record at Willis Towers Watson, driving double-digit growth and enhancing client retention to 96%. A servant leader skilled in motivating teams, operations management and recruitment of talent, I excel in developing strategic initiatives that foster business expansion and operational excellence.

Experienced with strategic planning, business development, and building and creating a growth oriented culture. Utilizes strategic insights to align company goals with market opportunities. Track record of effective leadership in cross-functional team environments.

Overview

33
33
years of professional experience

Work History

Managing Director - West Region Leader, Willis, NA

Willis Towers Watson
08.2016 - Current
  • Oversees the P&L for all property and casualty operations spanning from Texas to California.
  • Delivered double digit regional growth the past two years and high single digit growth the prior 2 years.
  • Increased overall region performance by implementing strategic management initiatives, streamlining operations and the hiring of production teams.
  • Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
  • Increased client retention from 87% in 2020 to 96% today by implementing a formalized "at risk" process and conducting targeted client feedback sessions.

Management Liability Practice Leader, NA

Integro Insurance Brokers
07.2005 - 08.2016
  • Created and built out the national Executive Liability practice for the start up insurance broker, Integro Insurance Brokers.
  • Grew the business from $0 to over $30M in 11 years through recruitment of talent and the development of proprietary analytics.
  • Managed a P&L in a matrix organization that was based on growth at first but evolved into adhering to a margin over time as the operation grew.
  • Sourced and closed on two M&A opportunities generating $60M of revenue for the firm.

Senior Vice President

Marsh & McLennan
11.1997 - 07.2005
  • Built and grew the Technology D&O practice within the Global Broking division of Marsh, San Francisco
  • Hired and managed 10 employees over a 7 year period to keep up with the expansion of a $1 billion dollar premium placement facility that was in hyper growth mode during the dot-com era as well as the acquisitions of Johnson & Higgins and Sedgwick.
  • Utilized senior level insurance carrier relationships to deliver exceptional results to large and emerging technology clients.
  • Developed and executed strategic initiatives to drive business growth, resulting in higher revenues and market share expansion.


Regional Underwriting Manager

AIG
02.1993 - 08.1996
  • Began as a D&O underwriter based in NY for Fortune 3000 public companies.
  • Transferred to San Francisco to manage and reinvigorate a region that was lacking growth.
  • Quickly fostered broker relationships to jumpstart growth within the region clearly defining the appetite for business and providing a a high level of service and response.
  • Contributed to revenue growth by identifying and targeting key market segments and expanding the appetite for risk.

Education

Bachelor of Arts - Finance

Susquehanna University
Selinsgrove, PA
05-1992

Skills

  • Team leadership
  • Operations management
  • Staff management
  • Quality assurance
  • Team collaboration
  • Results-oriented

Timeline

Managing Director - West Region Leader, Willis, NA

Willis Towers Watson
08.2016 - Current

Management Liability Practice Leader, NA

Integro Insurance Brokers
07.2005 - 08.2016

Senior Vice President

Marsh & McLennan
11.1997 - 07.2005

Regional Underwriting Manager

AIG
02.1993 - 08.1996

Bachelor of Arts - Finance

Susquehanna University

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Charles F Shay, Jr.