Charles Daniel Da Silva
Cochrane,AB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Banking Advisor Intern
RBC
10.2022 - 09.2023
- Coordinated with various divisions and departments in servicing of routine banking transactions.
- Extended and sustained relationships with customers to maintain and grow business.
- Contacted prospective clients to generate new loans, deposits and business to achieve company production goals.
- Worked with customers to procure updated financial information on continuous basis.
- Acquired collateral documents to be utilized as security on loans in accordance with banking policies.
- Evaluated risk and demand deposit balances of each account to properly price loans to meet profitability standards.
- Communicated lending decisions to customers.
Youth Director
Trails Church
01.2022 - 08.2023
- Attended staff meetings and submitted announcements to church newsletter and calendar of events to facilitate open communication with church congregation.
- Recruited, developed and encouraged volunteers and parents to provide fellowship and faith building activities for youth.
- Led integration of youth into worship and other ministry areas at church and church events.
- Implemented bible study and faith and life issues and social responsibility topical studies to foster effective ministry for youth education.
- Shared valuable life experiences with youths aged 13 to 17 to promote positive self-esteem and improve social skills.
Warehouse Manager
MCC, Mennonite Centre Committee
01.2018 - 01.2021
- Sorted & priced donations and display merchandise;
- Assisted with coordinating work and tasks for volunteers and assist with training volunteers;
- Managed store;
- Proactively built and maintained customer relationships;
- Answered telephone and respond to questions as required;
- Directing volunteers, cash, customer service, opening/ closing, pricing, accepting and declining donations, sorting, rearranging furniture, tidying shop displays, etc.);
- Provided coverage for managers;
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Assisted as lead truck driver, performing pick up and drop offs;
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Youth Leader
Youth For Christ
01.2017 - 01.2018
- Spent quality time with kids and youth
- Organized groups of studies and fellowship
- Built relationship and encouraged marginalized kids challenging them to achieve theirmaximum potential
- Taught soccer drills and activities
Corporate Travel Agent
BBTUR
03.2014 - 01.2016
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
- Managed administrative functions such as billing, expense and commission tracking.
- Booked private jets and arranged car, greeter and support services for VIP travelers.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
Trainee Administrative Assistant
Tribunal de Justiça
01.2011 - 01.2014
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Organized documents to manage paper and electronic filing systems of clients.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
Education
Bachelor of Arts - Theological Studies
Steinbach Bible College
Steinbach, MB04.2022
Bachelor of Arts -
Providence University College
Otterburne, MB2018
Skills
- Negotiation
- Systems Analysis
- Coordination
- Team Leadership
- Staff Management
- Judgment and Decision-Making
Languages
Portuguese
Spanish
Timeline
Banking Advisor Intern
RBC
10.2022 - 09.2023
Youth Director
Trails Church
01.2022 - 08.2023
Warehouse Manager
MCC, Mennonite Centre Committee
01.2018 - 01.2021
Youth Leader
Youth For Christ
01.2017 - 01.2018
Corporate Travel Agent
BBTUR
03.2014 - 01.2016
Trainee Administrative Assistant
Tribunal de Justiça
01.2011 - 01.2014
Bachelor of Arts - Theological Studies
Steinbach Bible College
Bachelor of Arts -
Providence University College
Similar Profiles
Julie GatienJulie Gatien
Manager Employee Development and Facilitator, Learning Delivery P&CB at RBCManager Employee Development and Facilitator, Learning Delivery P&CB at RBC
SRILAKSHMI YALAMARTHISRILAKSHMI YALAMARTHI
QA Lead at RBCQA Lead at RBC
Michelle AdamskiMichelle Adamski
Senior Mortgage Specialist at RBCSenior Mortgage Specialist at RBC