Summary
Overview
Work History
Education
Skills
Affiliations
closing comment
Timeline
Generic

Charles "Chuck" Dill

Oshawa,ON

Summary

Hello. My name is Chuck Dill. I am submitting this resume in hopes of getting the chance to speak with you about a partnership with your company. I look forward to talking soon.

Overview

33
33
years of professional experience

Work History

Hospitality Manager

Rosewood Estates Seniors Residence
06.2023 - Current
  • Enhanced guest experience by planning and executing a diverse range of activities for all age groups.
  • Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
  • Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
  • Improved staff performance by providing comprehensive training programs focused on customer service skills.
  • Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.

Owner and Head Hockey Instructor - Hockey Player Development

4 The Luv Of Hockey
01.1996 - Current
  • Develop players hockey skills in order to have them achieve more success in games. Class sizes from 1 to 30 students at a time.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

Managing Partner - Hockey Arena / Pro Shop

Cold Fusion Arena
01.2019 - 06.2023
  • Duties include the day to day staffing and maintenance of the facility + sales, banking and much much more.
  • Stocking, staffing and daily operation of the Pro shop selling hockey related products from skate and sticks to tape and skate sharpening.
  • Increased client base by implementing effective marketing strategies and fostering long-term relationships.
  • Streamlined internal processes for improved efficiency and productivity within the firm.
  • Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
  • Negotiated high-value contracts with clients, securing profitable partnerships for the company.
  • Developed comprehensive business plans that led to significant revenue growth and expansion opportunities.

Server

The keg / Oshawa
01.2007 - 01.2012
  • Taking menu orders, serving, maintaining THE KEGS high standards.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.

General Manager

Mcdonalds, Wendy's , Pizza Hut
01.2001 - 01.2007
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Cibc
01.1991 - 01.2001

Education

GED -

Lakeview Secondary
Toronto, ON
06.1984

Skills

    • Multitasking
    • Time Management
    • Social Media Management
    • Resource Management
    • Customer Service
      • Problem Solving
      • Project Management
      • Marketing Strategy
      • Delegation Skills
      • Decision Making

Affiliations

  • Hockey: I have taught Hockey for 31 years and continue to play as well.
  • Golf: is another love of mine. The time playing is both a fitness thing as well as mental health benifit.
  • Drummer: I was a drummer in my younger years and recently bought a new set and have returned to the drums.
  • Fitness:I workout usually 3 to 5 days a week as well. Ju Jujitsu: I training for many years however no longer train as time no longer permits it.

closing comment

I would love the opportunity to have a conversation about how my many years of diverse skills can make us a perfect fit going forward.


I bring a wealth of experience over many fields of employment over my years. The one common factor in each endeavor is success which I would also bring with me to a partnership with you.

Timeline

Hospitality Manager

Rosewood Estates Seniors Residence
06.2023 - Current

Managing Partner - Hockey Arena / Pro Shop

Cold Fusion Arena
01.2019 - 06.2023

Server

The keg / Oshawa
01.2007 - 01.2012

General Manager

Mcdonalds, Wendy's , Pizza Hut
01.2001 - 01.2007

Owner and Head Hockey Instructor - Hockey Player Development

4 The Luv Of Hockey
01.1996 - Current

Cibc
01.1991 - 01.2001

GED -

Lakeview Secondary

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Charles "Chuck" Dill