Charles Wan
Tamuning,Guam
Summary
Experienced leader with 10+ years in food and beverage/retail management, transitioning to HVAC apprenticeship. Skilled in team leadership, process optimization, and customer service. Excited to apply leadership, problem-solving, and attention to detail to HVAC systems, ensuring safety and efficiency. Committed to a dynamic apprenticeship for a rewarding HVAC career.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
Hot Box Smoke Shop
2015.01 - Current
- Hired, trained and supervised employees to maintain team of high performers.
- Streamlined inventory management through diligent tracking and ordering of products.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Ensured compliance with local, state, and federal regulations governing the sale and distribution of tobacco products.
Real Estate Agent
Coral Sea Real Estate
2019.11 - 2024.01
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Coordinated appointments to show tenants and buyers prospective homes.
Server
Izakaya Tajima
2013.08 - 2014.12
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Assistant Manager
Tapioca Express
2009.05 - 2014.12
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Accurately completed end-of-day financial tasks worth over $4000 of cash and card transactions daily.
Education
Bachelor of Science: Public Health Science -
San Diego State University
San Diego, CA05.2014
Associate of Science: Biology -
San Diego Mesa College
San Diego, CA12.2010
Skills
- Effective multi-tasking
- Cash handling
- Team Leadership
- Complex Problem-Solving
- Staff Training and Development
- Microsoft Word and Excel proficient
Certification
- CNP - Certified Notary Public
- Core Training, GCA Trades Academy - 2024
Timeline
Real Estate Agent
Coral Sea Real Estate
2019.11 - 2024.01
Manager
Hot Box Smoke Shop
2015.01 - Current
Server
Izakaya Tajima
2013.08 - 2014.12
Assistant Manager
Tapioca Express
2009.05 - 2014.12
Bachelor of Science: Public Health Science -
San Diego State University
Associate of Science: Biology -
San Diego Mesa College
- CNP - Certified Notary Public
- Core Training, GCA Trades Academy - 2024
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