Charles Wah
Vancouver
Summary
Dynamic Administrative Manager with a proven track record at the Salvation Army – Harbour Lights Men’s Homeless Shelters, excelling in workflow analysis and process optimization. Extensive experience overseeing payroll, scheduling, and staff coordination for a high-demand shelter environment. Proven expertise in payroll management for 60+ employees, staff scheduling, and process optimization through advanced, dynamic Excel solutions. Adept at ensuring compliance, improving efficiency, and fostering effective communication between departments.
Diligent payroll executive with a strong background in administrative management and operational efficiency. Managed office operations and streamlined processes to enhance efficiency and productivity. Demonstrated effective team leadership and keen problem-solving skills.
Overview
4
4
years of professional experience
Work History
Administrative Manager
The Salvation Army – Harbour Lights
06.2021 - Current
- Managed biweekly payroll for 60+ employees, ensuring accuracy in shift entries, overtime calculations, and compliance with labor laws
- Conducted payroll audits, identifying and correcting discrepancies such as overpayments, incorrect shift premiums, and missing entries
- Processed leave of absence requests, monitored vacation and sick time balances, and ensured proper deductions
- Designed and implemented a dynamic Excel tracking system, generating two versions of a schedule: a static version for posting and a live version for real-time modifications (e.g., sick call-ins, shift swaps, regular and overtime hour tracking)
- Oversaw complex scheduling, ensuring proper staffing levels, managing shift adjustments, and approving time-off requests
- Maintained cloud-based scheduling records and distributed schedules to all relevant staff and management teams
Education
Diploma - Internet Solutions Development/Business Analyst
CDI Business College
Vancouver01-2002
Skills
- Workflow Analysis
- Office Management
- Data Analysis
- Performance evaluation
- MS Office Suite – power user
- Policy development
- Process optimization
- Time Management
- Administrative improvement
Languages
English
Full Professional
Timeline
Administrative Manager
The Salvation Army – Harbour Lights
06.2021 - Current
Diploma - Internet Solutions Development/Business Analyst
CDI Business College
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