CHARLES SADIUA
New Westminster,Canada
Summary
Experienced client service professional with a proven ability to analyze client needs and deliver customized solutions. Adept at creating collaborative team environments and adapting to evolving client demands. Recognized for exceptional problem-solving skills and a steadfast dedication to delivering high-quality outcomes.
Overview
13
13
years of professional experience
Work History
Client Service Analyst - Senior IT
Eigen Development
09.2011 - 07.2024
- Company Overview: Eigen is a financial tech company that helps process payments point of sales for e-commerce retail stores and hospitality
- Clients that we have include but not limited to H&M, SSP America and well known businesses in Vancouver, BC
- The core objective of the company is to offer our solution to a vast majority of business
- Dealing with Canadian and United States clients
- Troubleshoot hardware/software
- POS hardware installations
- Reconciliation troubleshooting
- On call laptop after hours support
- Development testing with software builds
- Training to new employees
- Training to new clients over the phone
- Middleware software between hardware and processor
- Web processing payments
- Communication between client and processor
- Eigen is a financial tech company that helps process payments point of sales for e-commerce retail stores and hospitality
- Clients that we have include but not limited to H&M, SSP America and well known businesses in Vancouver, BC
- The core objective of the company is to offer our solution to a vast majority of business
- Dealing with Canadian and United States clients
- Projects: Software wireless upgrades, Software server upgrade, Pilot stores with new solutions
- Accomplishments: Hardware Upgrades: duration of 5-6 months, that include point of sale upgrades, processor upgrades
- Client Conversion Rate: Retained 100% percent
Education
University of British Columbia
Vancouver, BC01.2011
B.Sc. - Computer Science (Computer Information Systems)
DeVry Institute of Technology
Calgary, AB01.2009
Computer Analyst/Programming -
Red River College
Winnipeg, MB01.2006
Skills
- Configuration testing on payment processing
- Documentation on instructions
- Detailed steps on procedures
- Document errors and solutions
- Noted the best versions of drivers/software
- Updated instructions on installation
- Worked with payment processors
- Installed software on systems
- Configured settings on systems
- Strong analytical skills
References
Available upon request
Languages
English
Full Professional
Timeline
Client Service Analyst - Senior IT
Eigen Development
09.2011 - 07.2024
B.Sc. - Computer Science (Computer Information Systems)
DeVry Institute of Technology
Computer Analyst/Programming -
Red River College
University of British Columbia
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