Charles Routhier
Sherbrooke
Summary
Forward-thinking professional offering more than 2 years of experience working in demanding, deadline-driven environments. Excellent skills servicing POS systems, making repairs and conducting warranty work.
Overview
9
9
years of professional experience
Work History
Field Service Technician
Moneris
09.2021 - 09.2023
- Frequent travel to various sites in the province of Québec to meet customer needs and resolve technical issues.
- Adherence to deadlines and commitments to customers, especially during emergency interventions
- Effective interaction with customers and providing quality customer service.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Reviewed technical documentation to complete equipment maintenance and repair.
Apprentice Tiler
Le Spécialiste Du Carrelage Inc.
06.2021 - 08.2021
- Used schematic diagrams to plan work.
- Used power wet saws and tile cutters to cut tiles to specifications for projects.
- Completed accurate, well-aligned and straight work according to job specifications.
Customer Service Agent
Sentinel Gestion Immobilière
07.2020 - 05.2021
- Responsible for written and verbal communications with condominium owners and tenants.
- Respond to online and telephone inquiries, ensuring prompt follow-up with the management team and clients.
- First point of contact for all service requests submitted through portals.
Laborer
Ville de Sherbrooke
12.2018 - 06.2020
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
Life Skills Worker
Gouvernement du Nunavut
04.2016 - 09.2017
- Assist patients in regaining social autonomy.
- Collaborate with mental health services, the police service, families, and patients' loved ones.
- Carry out interventions of various difficulties.
- Administer medications.
Front Desk Agent
Embassy Suites by Hilton
01.2015 - 01.2016
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Bachelor of Science - Geography
Université Laval
Québec12.2013
DEC - Human Sciences - Human Sciences
Cégep François-Xavier-Garneau
Québec01.2010
Skills
- Technical Analysis
- Equipment Inspection
- System Installation
- Fault Diagnosis
- Inventory Management
- Installation and Maintenance
- Considerable experience on the road
- Knowledge of various electronic equipment
- Extensive customer service experience
- Very good physical fitness
- Excellent time management
Languages
Anglais
Native or Bilingual
French
Native or Bilingual
Timeline
Field Service Technician
Moneris
09.2021 - 09.2023
Apprentice Tiler
Le Spécialiste Du Carrelage Inc.
06.2021 - 08.2021
Customer Service Agent
Sentinel Gestion Immobilière
07.2020 - 05.2021
Laborer
Ville de Sherbrooke
12.2018 - 06.2020
Life Skills Worker
Gouvernement du Nunavut
04.2016 - 09.2017
Front Desk Agent
Embassy Suites by Hilton
01.2015 - 01.2016
Bachelor of Science - Geography
Université Laval
DEC - Human Sciences - Human Sciences
Cégep François-Xavier-Garneau
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