Charles Quaye
Burnaby,BC
Summary
Well-qualified business and sales development with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
20
20
years of professional experience
Work History
Sales & Lease Consultant
North Shore Acura (Dilawri Group Of Company)
05.2023 - Current
- Maintained accurate records of all leasing activity, ensuring compliance with local regulations and company policies.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Coordinated appointments to show new and used Inventories.
- Improved communication within the leasing team through regular meetings, fostering a positive work environment focused on collaboration and results-driven performance metrics.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Expanded company reach by establishing new connections with potential clients at industry events and conferences.
- Collaborated with marketing teams to develop targeted promotional campaigns that drove customer interest and engagement.
Sales Representative
Seven Eleven
10.2022 - 05.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
Small Business Owner
Tripple J Life Pharmacy
04.2019 - 08.2022
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Devised processes to boost long-term business success and increase profit levels.
- Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
- Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
Entrepreneur & Business Development Manager
Quador Liquids Ltd
01.2020 - 01.2022
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Mapped income generating strategies to grow revenue.
- Implemented risk management strategies to minimize potential threats to the business''s financial stability, reputation, and overall success.
- Determined business plan, mission statement, and vision.
- Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
Sales & Marketing Manager
Takoradi Flour Mill Ltd.
03.2015 - 08.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Increased sales by 60 & 80 percent in 2018 & 2019 .
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Increased sales revenue by implementing targeted marketing strategies and effective sales techniques.
- Increased market share by identifying untapped customer segments and developing tailored offerings to meet their needs.
- Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
- Expanded distribution channels by forming strategic partnerships with key industry players.
Accounting Clerk
Takoradi Flour Mill Ltd
02.2009 - 09.2015
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Managed accounts payable and receivables and payroll.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Used accounting software(ACCPAC) to prepare weekly and monthly financial reports.
Sales Associate
Takoradi Flour Mill Ltd.
01.2004 - 06.2009
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
MBA - Marketing Management
University Canada West
Vancouver, BC05.2024
MBA - Finance
Methodist University
Accra ,Ghana07.2017
BBA - Accounting
Methodist University
Accra, Ghana07.2010
Skills
Sales & lease Management
Negotiation expertise
Team Collaboration
Client Relationship Management
Sales team training
Goals and performance
Relationship Building
Staff Management
Languages
English
Full Professional
Timeline
Sales & Lease Consultant
North Shore Acura (Dilawri Group Of Company)
05.2023 - Current
Sales Representative
Seven Eleven
10.2022 - 05.2023
Entrepreneur & Business Development Manager
Quador Liquids Ltd
01.2020 - 01.2022
Small Business Owner
Tripple J Life Pharmacy
04.2019 - 08.2022
Sales & Marketing Manager
Takoradi Flour Mill Ltd.
03.2015 - 08.2020
Accounting Clerk
Takoradi Flour Mill Ltd
02.2009 - 09.2015
Sales Associate
Takoradi Flour Mill Ltd.
01.2004 - 06.2009
MBA - Marketing Management
University Canada West
MBA - Finance
Methodist University
BBA - Accounting
Methodist University
Similar Profiles
Katelyn LeBlancKatelyn LeBlanc
Nurse Educator/Clinical Staff Development at Mass General Brigham Medical Group - North Shore Physicians GroupNurse Educator/Clinical Staff Development at Mass General Brigham Medical Group - North Shore Physicians Group
Nicola MooreNicola Moore
LEAD MEDICAL ASSISTANT at North Shore Physician GroupLEAD MEDICAL ASSISTANT at North Shore Physician Group
Nicholas CappettaNicholas Cappetta
Stage Crew Member at North Shore Theatre CompanyStage Crew Member at North Shore Theatre Company