Charles Pyne

• Security is responsible for consistently enforcing the rules and regulations as established by the airport authority. Maintaining a safe and welcoming environment for travelers by providing exceptional customer service, addressing their concerns while maintaining a professional demeanor.
• Managed access control and CCTV systems to ensure only authorized personnel have access to restricted areas of the airport. Elevated situational awareness through diligent surveillance of CCTV cameras, proactively identifying unusual activities and behaviors to mitigate the risk of potential incidents.
• Assigned duties include a combination of static and roving patrols, traffic, parking and crowd control.
• Emergency response readiness and improved overall airport safety by participating in regular training exercises to stay current on policies, procedures and security best practices.

• Primarily responsible for overseeing the FBO's daily operations, maintained detailed records of ramp services enabling accurate billing and reporting.
• Assuring that all GSE maintenance checks and safety procedures were completed for each day.
• Served as point person for customers and management to minimize or eliminate potential delays. Proactively addressed operational challenges by anticipating potential issues and devising appropriate solutions.
• Observing and enforcing all company and Airline safety regulations through on the job coaching and training.
• Assisted with all ramp team duties including safety walks, baggage/cargo handling, aircraft servicing as needed.

• Primarily responsible for supervising and directing the work of ramp team members as they unload/load and service aircraft. Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.
• Managing ramp manpower and inventory of necessary equipment and supplies for daily ramp operations, ensuring adequate staffing for each flight.
• Assuring that all GSE maintenance procedures and safty checks were assigned and completed for each shift.
• Served as point person for customers and management to minimize or eliminate potential delays.
• Observing and enforcing all company and Airline safety regulations through on the job coaching and training.
• Other responsibilities included reading and interpreting aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest and logging flight information for billing purposes.
• Assisted with all ramp team duties including safety walks, baggage/cargo handling, aircraft servicing as needed.

• As a Ramp Agent I was responsible for being actively involved in all ramp activities. These activities included preflight staging, unloading, and loading of baggage and cargo. Aircraft services such as lavatory, conditioned air, and grooming.
• Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo. Safely operating ground service equipment around the airport facilities and aircraft in all types of weather.
• Completing GSE maintenance and safety checks.
• Lead Hand responsibilities included directing the work of ramp team members, conducting on-the-job training, and coaching to ensure a safe and efficient work environment. Guiding aircraft into and out of parking positions using hand signals.
• Reading and interpreting aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, logging flight information, and completing load and departure paperwork for each flight.

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• Primarily responsible for the daily destruction of cannabis and related production waste, this role included general maintenance, cleaning and sanitizing of the facilities production rooms, storage areas, production and harvest equipment, washrooms, locker rooms and other non-production areas.
• This role required strict adherence to Health Canada and company policies throughout the collection, storage, destruction, and documentation process.
• As a member of the cross-function taskforce, I was also responsible for a variety of other tasks throughout the facility. These tasks included plant propagation, transplanting, plant care, pruning irrigation and harvest.

• While on assignment at Tweed I had the opportunity to expand my knowledge and experience in cannabis production. The trim team’s primary responsibilities surrounded trimming and processing fresh cannabis and included some cleaning and equipment maintenance.
• The sanitation team has expanded my understanding of how the facility functions. Responsible for the general cleaning and maintenance of the facility including the cleaning and sanitizing of production rooms and equipment.
• I also had the chance to work with the grow team learning new skills in plant propagation, transplanting, plant work, and pruning.

• Responsible for overseeing the general well-being of the motoring public on Highway 2 in New Brunswick.
• Assisting the public with travel and highway related inquiries.
• Recording and resolving various operational challenges as reported by the public, RCMP or highway crews.
• The coordination and logistic management of equipment and personnel for new and ongoing maintenance and improvement projects.
• Maintaining accurate records of operational activities and reporting closures and emergency information to the appropriate stakeholders.

• Responsible for the maintenance and delivery of current technical training materials. Collaborated with subject matter experts to create accurate and up-to-date content for training resources.
• Identifying new opportunities for the creation and development of new training resources.
• Planning and organization of individual and group training to ensure overall success of various training initiatives.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• General administrative and record keeping duties. Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

• Responsible for the maintenance and delivery of current training materials, creation, and development of new resources.
• The planning and organization of group training to support the installer network across the country.
• Evaluated employee progress and provided constructive feedback to ensure long-term success.
• Monitored trainee progress using data-driven evaluation tools, ensuring measurable improvements in knowledge and skill acquisition.
• Reporting and related administrative duties associated with maintaining an accurate national installer database and Xplornet University (LMS) database.

• Responsible for the maintenance and delivery of current training materials, creation and development of new resources.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement. Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
• Analyzed team performance and identified opportunities for additional training.
• Coached employees on best practices, providing constructive feedback to support their professional growth.

• Primarily responsible for responding to technical inquiries from customers and installers.
• Providing technical support and troubleshooting across multiple satellite and wireless platforms.
• Assisting installers with the replacement of equipment, warranty and invoice inquiries and maintaining accurate business records.
• Improved first-call resolution rate by effectively handling multiple tasks simultaneously while prioritizing client needs accordingly.
• Responsibilities include assisting customers with their internet accounts; aid with the setup and maintenance of internet and email services, billing inquiries and basic technical troubleshooting.

• Provided call coaching and guidance on how to assist customers with their inquiries; provided creative solutions to escalated customer concerns while balancing the company’s interests.
• De-escalated and resolved customer complaints with creative solutions, polite and professional cusomer service.
• Maintained accurate records of client communications, transactions, call history and other relevant documentation to provide a seamless resolution.
• Responsible for managing available resources to maintain high service levels in the customer care and technical care departments as well as managing and reporting technical outages and alerts.

• Responded to customer calls and emails to answer questions about products and services.
• Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
• Identified and responded to customer requests and concerns through email, online chat, and phone for both English and French speaking customers.
• Responsibilities include assisting customers with their internet accounts; aid with the setup and maintenance of the internet and email services, billing inquiries and basic technical troubleshooting.

• Acted as a liaison between The Daily Gleaner its contractors, and valued customers; responsible for addressing customer’s billing and delivery inquiries in a timely manner.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations and increasing distribution.
• Hiring and training of new delivery contractors.
• The implementation and tracking of sales results for marketing and contractor promotions.

• Responsible for all aspects of managing a high-volume men’s clothing store; merchandise presentation, cash and deposit reconciliations, hiring, onboarding, training, scheduling and payroll.
• The development and execution of a sales and training program that incorporated weekly meetings, goal setting, product knowledge improvement and coaching.
• The implementation of inventory control strategies to achieve the loss prevention goals.
• Coordinated the development and promotion of the tuxedo rental business.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

• Responsible for the set up and development of ten new retail locations in the Atlantic provinces.
• Hiring and training new team members including the set-up and opening each location.
• Create and implement a marketing strategy to best promote products and services.
• The development of a sales and training program that incorporated weekly goal setting, product knowledge enhancement and coaching to drive sales in a customer friendly manner.

• Primarily responsible for responding to technical inquiries from customers and dealers.
• Providing technical support and troubleshooting across multiple satellite platforms.
• Assisting dealers with the activation, repair or replacement of equipment, warranty and invoice inquiries and maintaining accurate business records.