Charles Poonin
Toronto,Ontario
Summary
To work towards achieving the greater success in my career through hard work, consistency and the ability to work with others to achieve organizational goals, aims and objectives. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Overview
5
5
years of professional experience
Work History
Security Guard
Etobicoke General Hospital
09.2023 - Current
- Assisting with mental health patients and patrons in the hospital
- Proactively responding to calls to support your team in a dynamic environment
- De-escalating crisis situations and handling emergencies
- Working on assigned shifts, you will work 12-hour shifts providing proactive and reactive security patrols and response to incidents
- You will be required to write reports and investigate routine incidents
- Respond to coded emergencies in a quick and efficient manner
- Display excellent customer service skills and be able to work with people who are under stress or in need of medical assistance
- This role required you to be physically fit and able to stand and walk for long periods of time
- Work closely with vulnerable populations
- Monitor for and escalate security concerns within the Hospital
- Provide security presence and support throughout the Hospital
- Utilize verbal de-escalation techniques to manage conflicts
- Work closely with local Law Enforcement and Emergency Services
- Ensure safety of staff, patients, and visitors within the Hospital.
Retail Sales Associate
Thrift Store (Salvation Army)
08.2022 - Current
- Serves customers by helping them select products
- Drives sales through engagements of customers, suggestive selling, and sharing product knowledge
- Greet and receives customers in welcoming manner
- Respond to customers questions
- Direct customers by escorting them to racks and counters
- Provides outstanding customer service
- Manages financial transactions
- Processess payments by totaling purchases, processing checks, cash, and store or other credit and debit cards
- Alerts management of potential security issues
- Assists with inventory including receiving and stocking merchandise
- Keeps clientele informed by notifying them of preferred customers sales and future merchandise of potential interest.
Kitchen Staff Partime
Heritage Fish and Chips
01.2019 - 01.2021
- They prep the kitchen before the chefs arrive to cook
- They have to assist the chefs if they require help
- They have to report to the kitchen manager or the head chef
- They have to clean all the equipment that is used in the kitchen.
Education
High School Diploma -
Police Foundation Humber College
Toronto, Ontario12.2023
High School Diploma -
Central Peel Secondary School
Brampton, Ontario06.2020
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace Safety
- Punctuality
- Work ethic
- Security Protocols
- Incident Reporting
- Physical Fitness
- Reliability
Volunteers
- YMCA
- COSTI
Certificates And Licenses
- First Aids and CPR
- Security License
Highlight Of Qualification
- Computer skills in MS Office Application.
- Competent at managing responsibilities in a high volume atmosphere.
- Skilled at interacting with customer of all socioeconomic backgrounds.
- Hard worker,quick learner, and ability to assume responsibility.
- Polite, respectful and courteous manners.
- Work well under pressure as part of a team.
- Posses excellent communication and inter-personal skills.
References
Reference is available upon request
Timeline
Security Guard
Etobicoke General Hospital
09.2023 - Current
Retail Sales Associate
Thrift Store (Salvation Army)
08.2022 - Current
Kitchen Staff Partime
Heritage Fish and Chips
01.2019 - 01.2021
High School Diploma -
Police Foundation Humber College
High School Diploma -
Central Peel Secondary School