Charles Onwuneme
Winnipeg,Canada
Summary
Dynamic and results-oriented professional with a proven track record at Major League Marketing Inc., adept in customer service and inventory management. Excelled in fostering customer relationships and efficiently managing tasks, achieving a perfect attendance record for 6 months. Fluent in English and Igbo, demonstrating exceptional adaptability and a strong work ethic.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Gifted Fingers
11.2020 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Health Care Aide
Nigerian National Petroleum Co-operation Clinic
07.2016 - 12.2018
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
- Maintained clean, safe, and well-organized patient environment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Medical Assistant
Onwuneme Medical Clinic
02.2016 - 03.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisting residents with perineal care, oral hygiene and dressing up
- Assisting in daily activities
Education
Bachelor of Science - Biology
University of Manitoba
Winnipeg, None10-2024
Skills
- Customer service
- Compassionate
- Patient scheduling
- Active listening
- Reliable team player
- Medical terminology knowledge
- Critical thinking
- Patient care
- Vital sign monitoring
- Patient relationship building
- Call center experience
- Relationship building
- Patient-focused care
- CPR
- Healthcare ethics
- First aid
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Languages
English
Full Professional
Certification
- CPR/AED Certification
- First Aid Certification
Timeline
Customer Service Representative
Gifted Fingers
11.2020 - 06.2021
Health Care Aide
Nigerian National Petroleum Co-operation Clinic
07.2016 - 12.2018
Medical Assistant
Onwuneme Medical Clinic
02.2016 - 03.2018
Bachelor of Science - Biology
University of Manitoba
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