Charles Nwachukwu
Winnipeg,MB
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized individual recognized for transposing large amounts of data with accuracy and speed.
Overview
7
7
years of professional experience
Work History
Nursing Assistant
Nursing Station Pikangikum
Pikangikum, ON
04.2021 - 01.2023
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Verified confidential or private client information in adherence to state and federal laws.
- Maintained database by entering new and updated customer and account information.
Customer Service Representative
24/7 Intouch
Winnipeg, MB
04.2016 - 05.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Mentored new employees on procedures and policies to maximize team performance.
- Assisted with efforts to track, evaluate and report on impact of programs using multiple data sources.
- Served as first point of contact for incoming technical service calls and emails.
Education
Bachelor of Science - Economics
University of Manitoba
Winnipeg, MB04.2024
High School Diploma -
Lagos State Model College Kankon, Badagry
Lagos, Nigeria09.2014
Skills
- Data Management
- Time Management
- Customer Service-Oriented
- Calm and Professional Under Pressure
- Computer Skills
- First Aid Certified
- Team Player
- Decision Making
Timeline
Nursing Assistant
Nursing Station Pikangikum
04.2021 - 01.2023
Customer Service Representative
24/7 Intouch
04.2016 - 05.2019
Bachelor of Science - Economics
University of Manitoba
High School Diploma -
Lagos State Model College Kankon, Badagry
Similar Profiles
ANNALEE KEESICKANNALEE KEESICK
Mental Health Counselor at Pikangikum Health AuthorityMental Health Counselor at Pikangikum Health Authority
Jackie QuillJackie Quill
Human Resources Code Coordinator at Pikangikum BandHuman Resources Code Coordinator at Pikangikum Band
Mylia QuillMylia Quill
Patient Transport Driver at Pikangikum Health AuthorityPatient Transport Driver at Pikangikum Health Authority