Charles Molokwu
Brandon,CA
Summary
Experience and Versatile Field Service Technician skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Field Service Technician
Airtel Nigeria
02.2012 - Current
- Led the Installation of the NECO ICT Centre Network Facility improving data management efficiency by 40%
- Communicated effectively with stakeholders to align project goals and expectations, resulting in a 95% stakeholder satisfaction rate in my area of coverage.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
IT Systems Administrator
Cooper Standard
03.2024 - 05.2024
- Participated in regular audits of IT infrastructure, ensuring compliance with industry standards and internal company policies to over 85%.
- Coordinated data backup strategies, safeguarding critical business information from loss or damage due to unforeseen events.
- Improved user experience by 30% through troubleshooting application issues and collaborating with developers on necessary updates or enhancements.
- Provided exceptional technical support to end-users, promptly addressing any reported issues or concerns with system functionality.
Education
Post Graduate Certificate in IT Project Management -
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08.2024
Bachelor’s Degree in Computer Science -
Madonna University
Elele09.2009
Skills
- Education: Postgraduate Certificate, Bachelor's Degree, High School Graduation Certificate
- Communication Skills: Delivered excellent customer service, ensuring courteous and effective communication with clients Demonstrated strong interpersonal skills in customer interactions
- Work Ethic and Independence: Proven ability to work independently with minimal supervision in remote locations Self-motivated and proactive in completing tasks and solving problems
- Physical Abilities: Managed physically demanding tasks, including heavy lifting and carrying equipment Experienced in climbing and working aloft on poles and ladders Comfortable working in confined spaces such as manholes Adaptable to working outdoors in various weather conditions
- Flexibility and Availability: Willing to work shifts, weekends, and statutory holidays as required
Open to traveling throughout the province using various modes of transportation (vehicle, boat, airplane, helicopter, fixed wing plane, ATV, snowmobile) - Licenses and Certifications: Possess a valid Class 5 Manitoba driver’s license Agile Project Management Certificate, Scrum Master Training Certificate, IELTS(overall band of 90)
- Technical Skills: Familiar with test equipment, fault diagnosis and testing principles Basic understanding of technical and engineering concepts
- Security Clearance: Willing to undergo and complete various security clearance levels to meet customer requirements
Certification
- Scrum Master Certificate
- Agile Project Management Certificate
Accomplishments
- Installation: Successfully led the installation of NECO’s ICT Centre Network Facility.
- Result E-Verification Portal: Provided network infrastructure support for the development and implementation of an online verification portal.
Volunteeraffiliations
- Nigerian Red Cross Society: Organized fundraising events that raised over 7 million Naira for the Nigerian Red Cross Society
- St. Michael’s Parish, Waterloo: Planning and successful implementation of Social Committee Projects within and outside the Parish.
Languages
English
Full Professional
Additional Information
Available Car for easy accessibility 24/7
Timeline
IT Systems Administrator
Cooper Standard
03.2024 - 05.2024
Field Service Technician
Airtel Nigeria
02.2012 - Current
Post Graduate Certificate in IT Project Management -
Conestoga College Institute of Technology And Advanced Learning
Bachelor’s Degree in Computer Science -
Madonna University
- Scrum Master Certificate
- Agile Project Management Certificate
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