Charles Mercier
Vancouver,BC
Summary
Be involved in a work environment where work ethic, commitment towards a common goal, along with a desire to go above and beyond will contribute to the best possible experience for all. Just to name a few, being easy to do business with, being dependable and taking the high road are some of my mottos. My core values are truthfulness and accountability.
Overview
14
14
years of professional experience
Work History
Sales Manager
Jaguar Land Rover Richmond
06.2018 - 06.2023
- Enhanced logistic skills by championing new vehicle ordering and pipeline management
- Managed lease portfolios by facilitating vehicle buyouts or replacements
- Increased sales via hands-on customer purchasing journey processes implementation
- Navigated and resolved complex situations involving Jaguar Land Rover Canada and customers (Financial Services, vehicle malfunctions, etc.)
- Prepared and hosted engaging weekly sales meetings
- Championed manufacturer's accessories program
- Became one of JLR Richmond's go-to team member regarding customer satisfaction
- Embodied Land Rover's culture and became Rover-Landers of BC point of contact.
VP General Manager
MINI Brossard - Park Avenue Group
01.2016 - 05.2018
- Utilized previous fixed operations knowledge to oversee MINI Brossard front and back store's operations
- Conducted high level financial planning and reporting (manufacturer and GPA executive committee levels)
- Represented Montreal's region as part of MINI/BMW Canadian Communication Team
- Implemented and managed MINI's Corporate Identity change (interior/exterior)
- Contributed to creating and launching Park Avenue Academy
- Participated in Park Avenue career development program.
General Sales Manager
MINI Brossard - Park Avenue Group
01.2015 - 12.2015
- Fostered collaborative environment between Sales and Business Office team members
- Developed logistic skills via new vehicle ordering and pipeline management
- Successful handling of MINI/BMW Canada 2015 mass ice storm recall crisis (more than 40 customer vehicles affected)
Sales Consultant
MINI Brossard - Park Avenue Group
02.2012 - 12.2014
- Performed over 100 deliveries for two consecutive years
- CSI index over 98.5%
- Connected with and supported local MINI owners community via events and activations (Including famous annual MINIs On Top).
Fixed Operations Manager
Granby Mazda - Family owned operation
08.2009 - 12.2011
- Navigated challenges of underperforming operating business acquisition
- Earned respect and engagement of team members despite young age
- Learned and implemented warranty claim management best practices (customer story, technician comments/diagnostic, and resolution details)
- Developed knowledge regarding parts inventory management (optimized storage, turns, obsolescence, ordering types, etc.)
- Stayed up to date regarding and applied latest Health and Safety Governmental standards
- Moved our entire operation to temporary facility while building new dealership.
Education
Automotive Marketing Diploma, CHARLES MERCIER -
Georgian College
Barrie, On05.2010
Business Management Diploma -
Granby Haute-Yamaska College
Granby, Qc.05.2008
Skills
- Active listening
- Storytelling
- Coaching
- Hosting
- Guest experience
- Problem solving
Accomplishments
- Land Rover TREK - 2022
- Norman D. Hebert Prize - 2017
Related Coursework
- NADA - Sales Management, Fixed Operations Management
- Novo Leader - High Level coaching program
- COSE - Time and Priorities Management
- Public Speaking corporate training - Devin Bisanz
Hobbies and Interests
- Cycling - Road cycling to clear the mind, mountain biking to feel alive
- Hiking/Trail Running - The Vancouver North Shore is my happy place
- Dog Lover - I'm the proud guardian of a Mini Australian Shepherd, Winston
- Culinary - Every season is grilling season
- Hosting - My partner and I successfully run a "Guest Favorite" Airbnb
- IT - Enrolled in Codecademy - Learn HTML course completed
- AST1 - Avalanche Safety Training course completion 2019
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Sales Manager
Jaguar Land Rover Richmond
06.2018 - 06.2023
VP General Manager
MINI Brossard - Park Avenue Group
01.2016 - 05.2018
General Sales Manager
MINI Brossard - Park Avenue Group
01.2015 - 12.2015
Sales Consultant
MINI Brossard - Park Avenue Group
02.2012 - 12.2014
Fixed Operations Manager
Granby Mazda - Family owned operation
08.2009 - 12.2011
Automotive Marketing Diploma, CHARLES MERCIER -
Georgian College
Business Management Diploma -
Granby Haute-Yamaska College
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