Charles Maples Jr.
North Highlands,CA
Summary
Adept at material handling and fostering team collaboration, I significantly enhanced efficiency and morale at U.S Venture, Inc. My expertise in forklift operation and a positive attitude have consistently improved customer service and operational workflows. Achievements include streamlining order processing and maintaining rigorous safety standards, demonstrating both hard and soft skills essential for high-paced environments.
Overview
7
7
years of professional experience
Work History
Material Handler/Will Call Coordinator
U.S Venture, Inc.
11.2022 - 02.2025
- Collaborated closely with team members, fostering a positive work environment that resulted in increased employee morale.
- Reduced customer frustrations by quickly identifying problems and escalating them appropriately when necessary.
- Enhanced communication between departments by serving as a liaison between customers and internal teams when necessary.
- Delivered consistent results by adhering to established company policies and procedures during all customer interactions.
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
Shift Supervisor
Kentucky Fried Chicken
04.2021 - 03.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Security Officer
Valor Protection
10.2020 - 04.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Reported suspicious activities and persons to law enforcement.
Warehouse Worker
Select Staffing
11.2020 - 01.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 80 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Warehouse Worker
SouthernCarlson
04.2018 - 11.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 2000 pounds.
- Consistently lifted materials weighing as much as 100 pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Education
GED -
Elk Grove Adult School
Elk Grove, CA03-2015
Skills
- Material handling
- Loading and unloading
- Order picking
- Positive attitude
- Forklift operation
- Team player
- Critical thinking
- Customer service
Timeline
Material Handler/Will Call Coordinator
U.S Venture, Inc.
11.2022 - 02.2025
Shift Supervisor
Kentucky Fried Chicken
04.2021 - 03.2022
Warehouse Worker
Select Staffing
11.2020 - 01.2021
Security Officer
Valor Protection
10.2020 - 04.2021
Warehouse Worker
SouthernCarlson
04.2018 - 11.2020
GED -
Elk Grove Adult School
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