Passion for service to humanity, Professional experience in the human services field by providing support and guidance to individuals in need. Strong understanding with building positive relationships and working with people from diverse backgrounds. A highly talented, enthusiastic and people loving; Social Service assistant with great deal of experience supporting families under stress, the elderly, traumatized, disabled, persons living with mental or health challenges, the homeless, autistic in need of care and protection.
Hi, I’m
Charles Lulu Pokubo
Saskatoon
Summary
Overview
21
years of professional experience
1
Certification
Work History
Elmwood Residence Inc
Support Worker
09.2024 - Current
Job overview
- Company Overview: Elmwood Residence Inc Saskatoon, Canada
- Achieved client satisfaction by providing timely and efficient support services
- Reduced client complaints by addressing issues promptly and implementing appropriate solutions
- Collaborated with team members to ensure seamless delivery of support services, improving overall efficiency
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and prompt assistance
- Provided exceptional support services that exceeded client expectations, garnering positive feedback from clientele regularly
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters
- Assisted disabled clients to support independence and well-being; assisted clients with traumatic conditions, seizures, daily living needs to maintain self-esteem and general wellness
CBI Health Services
Community Support Worker
08.2023 - Current
Job overview
- Company Overview: CBI Health Services Saskatoon, Canada
- Improved patient comfort by providing compassionate and attentive care tailored to individual needs
- Ensured patient safety through diligent monitoring and adherence to care plans
- Assisted patients with daily living activities, promoting independence and dignity
- Collaborated with healthcare team members for optimal patient outcomes and coordinated care
- Managed household tasks efficiently, ensuring a clean and comfortable environment for patients
- Implemented strategies to prevent falls and accidents in the home setting, reducing risk of injury to patients
- Supported patients in adhering to dietary requirements, preparing nutritious meals tailored to their specific needs
- Developed strong rapport with patients by actively listening to their concerns and empathizing with their experiences
- Assisted patients in managing chronic conditions, helping them develop and maintain a healthy lifestyle
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
- Assisted with dress guidance, grooming, meal preparation, and medication reminders
- Transported individuals to events and activities, medical appointments, and shopping trips
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries
Roma Ruchi Nigeria Ltd
Procurement Supervisor
08.2021 - 05.2023
Job overview
- Company Overview: Roma Ruchi Nigeria Ltd, Nigeria
- Supervising purchasing team and delegating tasks across departments
- Communicated effectively with cargo export and other freight crews
- Observed, interpreted, and relayed signals to ensure safe cargo trucks/logistics movements
- Cost management and forecasting
- Analyzing financial data and financial reporting
Sterling Bank Plc
Accountant
05.2005 - 05.2021
Job overview
- Company Overview: Sterling Bank Plc, Port-Harcourt Nigeria
- Analyzing Financial Statements
- Preparing Tax Returns and calculating Tax owed
- Organizing, Managing Financial records
- Assessing financial operations and identifying risks and challenges
- Making recommendations for management on best practice, ways to reduce cost improve profit
- Creating Budgets and revenue forecast to help manage operating costs
- Developing efficient business strategies for managing finances
- Creating accounting systems for the organization and ensuring they comply with accounting requirements
Power Holding Company of Nigeria
Customer Service Representative
08.2003 - 04.2005
Job overview
- Company Overview: Power Holding Company of Nigeria, Edo State Nigeria
- Problem solving of customer inquiries on billing payments & requests
- Manually computing customer’s bills and excellent numerical skills
- Organizational time management with creative and critical thinking
- Manage large amounts of incoming phone calls
- Generate sales leads and Customer Complaints
- Identify and assess customers’ needs to achieve satisfaction
Education
Bori Polytechnic
Diploma from Accounting
01.2002
University Overview
University Of Port-Harcourt
Bachelor of Science Education from Economics
08.1999
University Overview
WES EVALUATED
Skills
- Flexibility
- Documentation
- Emotional Intelligence
- Trauma Management
- Active Listening
- Computer Literacy
- Time & Stress Management
- Care Delivery
Languages
English
Full Professional
Certification
- TLR Certificate Aug2024
- Professional Assault Response Training (PART) May2024
- Food Handling Certificate Aug2024
- Medical Administration Training May2024
- Certificate in First Aid & CPR from the Open-Door society Nov2023
- WHMIS TRAINING Commissionaires Saskatchewan division Nov2023
Timeline
Support Worker
Elmwood Residence Inc
09.2024 - Current
Community Support Worker
CBI Health Services
08.2023 - Current
Procurement Supervisor
Roma Ruchi Nigeria Ltd
08.2021 - 05.2023
Accountant
Sterling Bank Plc
05.2005 - 05.2021
Customer Service Representative
Power Holding Company of Nigeria
08.2003 - 04.2005
University Of Port-Harcourt
Bachelor of Science Education from Economics
Bori Polytechnic
Diploma from Accounting
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