Charles Lacson
Waterloo,Canada
Summary
Dynamic professional seeking to leverage a diverse skill set in administrative support, data analysis, sales, and marketing over the next decade. Proven expertise in cash management, payment processing, and delivering exceptional customer service complements a strong background in sales techniques, including prospecting, lead generation, and negotiation. Equipped with knowledge in data analysis, marketing strategies, financial management, and project coordination, while committed to building robust customer relationships and consistently exceeding sales targets. Eager to further develop competencies in Canada, particularly within data analysis, sales, and marketing roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Production Operator
Piller's Fine Foods
08.2025 - Current
- Set up and adjusted machines for day-to-day operations.
- Used equipment properly to avoid workplace hazards or injuries.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Complied with company and OSHA safety rules and regulations.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Assembled products according to changing daily work orders and specific customer needs.
- Met production targets and tight deadlines by collaborating closely with team members.
- Made sure that products were produced on time and are of good quality.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Participated in training sessions to enhance skills and knowledge.
- Inspected final products for defects and flaws using proper QA procedures.
Car Wash Operator
Shell Gas Station
07.2025 - Current
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Cleaned and polished vehicle interiors and exteriors to high standards.
- Maintained and repaired car wash equipment to meet operational demand.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
- Followed safety guidelines for cleaning vehicles and equipment.
- Utilized high-pressure washers to clean vehicles and equipment.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Inspected vehicles and equipment for visible damage.
Sales Associate
7eleven
10.2023 - 09.2025
- Helped customers navigate store, complete sales and process returns.
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
- Build attractive displays and merchandised products.
- Managed multiple tasks simultaneously.
- Informed customers of promotions and special offers to increase sales.
- Processed payments quickly to keep customer flow moving.
- Assisted customers with sales and service needs.
- Located requested items from racks or storage areas.
- Verified shift sales with cash count and drawer balancing.
- Handled cash register transactions efficiently and accurately.
- Greeted customers and asked questions to assess needs.
- Stocking, Cycle Counting, Shift Items Counting.
- Inventory Check in and Delivery Items.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
Meat Packer
Conestoga Meat Packers
05.2024 - 08.2024
- Protected quality and department accuracy by properly identifying types and cuts of meat.
- Complied with all food safety regulations during handling, processing, and storage of meat products.
- Packaged meats into appropriate containers or wrapping materials for sale.
- Maintained clean and sanitary work environment by washing equipment, surfaces, and storage areas.
- Operated packing equipment with adherence to manufacturer safety guidelines.
- Followed established guidelines for safe lifting techniques when handling heavy loads or large cuts of meat in workplace.
- Inspected meat products for quality and removed any defective items.
- Sorted and organized different types of meat according to size, weight, and type.
- Consulted with supervisors regarding process improvements or adjustments needed based on current workload demands.
- Identified and removed blemishes from meat products.
Cashier
JS Milk Tea
11.2022 - 08.2023
- Managed: Cleaned, organized, and well-stocked checkout areas with a focus on customer satisfaction.
- Increased: Customer satisfaction by 20% through engaging in friendly conversations and resolving queries at the checkout.
- Packaged: Orders, restocked products, and provided information on promotions.
- Managed and accurately balanced: Cash drawer, processing an average of 100 transactions per day.
- Offered: Customers information about upcoming promotions and available items.
- Gave: Customers full attention and attended to their needs.
- Actively promoted: Products, resulting in a 10% increase in the sales of promoted items.
- Stocked: Store shelves and end-caps with merchandise.
Teacher
Stuya English Training Center
09.2018 - 04.2022
- Developed and delivered: Engaging lessons that improved student test scores by an average of 15%.
- Utilized: Various instructional techniques to enhance student engagement and learning outcomes.
- Effectively delivered: Course material through lectures, assignments, and discussions.
- Established: A structured learning environment focused on student success.
- Increased: Testing performance through rigorous preparation and practice.
- Conducted: Workshops for fellow teachers on innovative teaching methods, with 90% of participants reporting increased effectiveness in their classrooms.
- Communicated: with parents on students' academic progress, behavior, and challenges to learning.
- Planned: Lessons to meet learning needs of groups and individuals.
- Collaborated: with colleagues to revamp curriculum materials, leading to a 25% improvement in student retention rates.
Education
Advanced Diploma - BUSINESS/ACCOUNTING/MGMT/MARKETING
Conestoga College
Kitchener Doon, Ontario04.2025
Senior High School - Accountancy, Business and Management (ABM)
Dao National High School
Roxas, Capiz06.2022
Advanced Certification - Chinese Language
Guangdong Pharmaceutical School
12.2020
Skills
- Cash register operation
- Problem-solving
- Customer service
- Problem-solving skills
- Sales strategies
- Excel functions
- Quality control
- Performance metrics
- Budgeting and forecasting
- Order packaging
- Product restocking
- Hospitality and accommodation
- Inventory control
- Financial records analysis
- Gap analysis
- Geographic trend tracking
- Business reporting
- Data analysis
- Assist Customers
- Promote Products
- Upselling
- Friendly and outgoing
- Data quality assurance
- Strategic planning
- Trend data analysis
- New market identification
- Forecasting and planning
- Shipping support
- Batch documentation
- Material quality control
- Material quality inspection
- Cleaning techniques
- Vehicle interiors
- Vehicle inspection
- Safety procedures
- Maintenance and repair
- Package labeling
- Pallet jack operation
- Safety compliance
- Cleaning & sanitation
- Promotional support
- Retail loss prevention
- Energetic self-starter
- Outgoing personality
- Relationship selling
- Retail store operations
- Upselling and cross selling
- Reliable and punctual
- Goal oriented
LANGUAGE
English Advanced (C1)
Full Professional
Filipino Proficient (C2)
Native or Bilingual
Chinese Mandarin Upper Intermediate (B2)
Native or Bilingual
Certification
Academic Excellency with High Honors, Senior High School
Timeline
Production Operator
Piller's Fine Foods
08.2025 - Current
Car Wash Operator
Shell Gas Station
07.2025 - Current
Meat Packer
Conestoga Meat Packers
05.2024 - 08.2024
Sales Associate
7eleven
10.2023 - 09.2025
Cashier
JS Milk Tea
11.2022 - 08.2023
Teacher
Stuya English Training Center
09.2018 - 04.2022
Senior High School - Accountancy, Business and Management (ABM)
Dao National High School
Advanced Certification - Chinese Language
Guangdong Pharmaceutical School
Advanced Diploma - BUSINESS/ACCOUNTING/MGMT/MARKETING
Conestoga College