CHARLES KATENDE

Reliable Community Support Worker offering 2-years background promoting client development in day program and group home settings. Skilled in facilitating physical and educational activities and monitoring client progress. Observant and patient team player with passion for helping others.

• Implemented programs that promoted physical and mental well-being among 180 shelter residents, from which 20 were admitted in the rehabilitation centers
• Assisted 69 residents to acquire job skills by providing vocational training and job placement opportunities for self-sufficiency; 10 are employed and 30 enrolled in different training facilities
• Successfully transitioned 161 shelter residents into stable and permanent housing through relevant organizations
• Liaised with substance abuse treatment providers that offered resources and supported 100 residents to overcome addiction

• Shelter Social Work, 2 years, Admitted clients seeking for shelter, based on laid down procedures, Enforced shelter rules and guidelines to maintain a safe environment for clients and employees, Assigned beds, distributed linen, and personal hygiene items to residents, Performed counseling and emotional support to distressed individuals, referring them to relevant professional medics, Connected customers to appropriate Ontario social benefits and resources for their support, Coordinated emergency response efforts, that included providing food, shelter, and medical attention to disaster survivors
• Psychology, 3 years, Evaluated individuals' mental, emotional, and behavioral concerns through interviews, standardized tests, together with observations, Offered therapy along with counseling to individuals, couples, families as well as groups, Provided expert advice to individuals, organizations, and institutions, Educated students by helping them overcome academic, behavioral, and emotional challenges in collaboration with teachers, parents, including other professionals, Delivered immediate support and psychological assistance in times of crisis, on natural disasters together with traumatic events, to the communities
• Human Resource Management, 3 years, Created job descriptions, screened resumes, conducted interviews, and identified qualified candidates for open positions within the company, Handled employee concerns, maintained a positive work environment by mediating conflicts, while ensuring fair treatment of colleagues, Designed, implemented, and oversaw training programs to enhance operative skills by creating materials for workshops, Developed strategies aligned with business goals, ensured compliance with labor laws, while collaborating with senior leadership on workforce planning, Focused on enhancing organizational effectiveness, formulated programs to improve team dynamics, communication, and overall workplace culture
• Customer Service, 2 years, Addressed customer complaints, found satisfying solutions that align with company policies, Coordinated with sales, marketing, and production departments respectively to meet customer needs, Responded to incoming calls, emails, chats and in-person interactions to provide the necessary support, Documented feedback and solutions offered to customers for future reference, Managed and trained a team of junior customer service representatives for business continuity
• Live Band Management, 2 years, Played keyboard, secured gigs, and performances, negotiated contracts plus fees for the band, Budgeted financial plannings, made payments to band members, tracked income expenses and royalties, Developed and executed marketing promos, managed band’s online presence, coordinated press release and interviews, Provided career guidance to crew members, identified opportunities for individual talent growth then prepared rehearsals and recordings, Built and maintained a fun base through clubs, newsletters, social media plus radio Tv adverts, Formed band’s law code for legal matters

• ITI, COSTI, 2023
• CPR/First Aid, Paragon Security, 2023
• Naloxone, THTC, 2023
• Security, Paragon Security, 2023
• Shelter standards, THTC, 2023

Title: Shelter Support Worker

• Instructor, Church Organization, 2023-present
• Music Coordinator, Church Organization, 2022-Present

References Provided Upon Request