Charles Jager
Tarzana
Summary
Results-oriented customer service expert dedicated to providing outstanding support. Recognized for adaptability and meticulous attention to detail, effectively addressing inquiries and optimizing service processes to elevate customer experiences.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Target
West Hills
08.2024 - 11.2025
- Assisted customers with order processing and ensured timely fulfillment of requests.
- Managed customer inquiries through various communication channels, delivering accurate and prompt responses.
- Resolved customer complaints by identifying root causes and implementing effective solutions.
- Collected customer feedback to improve service processes and enhance customer satisfaction.
- Ensured service quality by adhering to company policies and procedures during customer interactions.
Team Member
Chick-fil-A
Tarzana
12.2022 - 06.2023
- Ensured efficient workflow and service standards through team collaboration.
- Executed opening and closing procedures to maximize efficiency.
- Maintained cleanliness and organization in work area, enhancing customer experience.
- Processed customer transactions accurately by operating cash registers efficiently.
- Responded to inquiries promptly, resolving issues with exceptional customer service.
Education
High School Diploma -
Los Angeles Pierce College
Woodland Hills, CA06-2028
Skills
- Customer service and support
- Problem-solving
- Team collaboration
- Communication skills
- Time management
- Sales assistance
- Conflict resolution
- Complaint handling
- Critical thinking
- Reliability and punctuality
- Decision-making
- Empathy and patience
Timeline
Customer Service Representative
Target
08.2024 - 11.2025
Team Member
Chick-fil-A
12.2022 - 06.2023
High School Diploma -
Los Angeles Pierce College