CHARLES IHEAGWAM
Calgary,Alberta
Summary
A professional in managing business office functions, a professional salesman, and providing executive-level support to principals and clients, seeking to apply my detail-oriented talents and skill set gained from previous employers to fulfill the company’s needs. Sales skills with over eight years of experience, a self-motivated goal getter and result oriented making organizational goals my priority and always striving to achieve the highest standard possible at any given time to occupy a challenging and responsible position in a well-oriented organization where extensive personal skill experience and talent in all areas of sales marketing and management functions could be utilized to achieve employer and employee’s goal. Completed several sales skills development training. Highly skilled in presentation, public fitting, critical thinking, creativity, logical thinking, problem-solving research, and team building.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Marketing Manager
Jedich Table Water
04.2022 - 01.2023
- Accurately describe product features and benefits to the customer
- To achieve the volume target assigned to each territory
- Opening new outlets and maintaining existing customers
- Supervising sales merchandisers
- Maintain good relationships with key/distributors, wholesalers & retainers
- Route maintenance and secondary sales maximization
- Implementation of merchandising strategies and product visibility.
General Supervisor
Good View Hotel & Suit
04.2019 - 01.2022
- Supervising housekeepers, compound cleaners, generator operators, waitresses, the inner bar, pool bar, and receptionists
- Supervising General activities going on within the hotel
- Making sure everywhere is clean at all times by assigning the duties to the cleaners
- Checkmating their time of resumption and closing.
Business Development Representative
Ajest Nigeria Ltd
Anioma Industrial Estate Ogun/Lagos Nigeria
04.2016 - 01.2019
- Accurately describe product features and benefits to the customer
- To achieve the volume target assigned to each territory
- Opening new outlets and maintaining existing customers
- New product development
- Following up with Sales Representatives to ensure good results
- Ensure that a proper level of stock is maintained.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Developed business pipeline using cold and warm techniques.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Used SalesForce to handle current portfolio and prospective leads.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Networked among local business and community organizations to develop leads and generate business.
- Compiled product and customer data to generate informed profit projections.
- Exceeded target individual average revenue goals year over year.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Communicated with local organizations to build networks and develop leads.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Informed customers of promotions to increase sales productivity and volume.
- Presented professional image consistent with company's brand values.
- Consulted with businesses to supply accurate product and service information.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to event marketing, sales and brand promotion.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Negotiated prices, terms of sales and service agreements.
- Stayed current on company offerings and industry trends.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Built diverse and consistent sales portfolio.
- Attended monthly sales meetings and quarterly sales trainings.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Met existing customers to review current services and expand sales opportunities.
- Recorded accurate and efficient records in customer database.
- Developed, maintained and utilized diverse client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained current knowledge of evolving changes in marketplace.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Sales Executive
Lacasera Company Plc
05.2011 - 04.2016
- Making calls and sales
- Opening new outlets and maintaining existing customers
- Supervising sales merchandisers
- Ensure that a proper level of stock is maintained
- Accurately describe product features and benefits to the customer
- To achieve the volume target assigned to each territory.
Education
B.Sc - Economics
Nnamdi Azikiwe University
Awka, Anambra01.2010
Neco - Art Studies
City Institute of Commerce Owerri
Owerri, Imo01.2002
Skills
- Partnership Development
- Social Media Marketing
- PeopleSoft
- Customer Acquisition
- Product Development
- Marketing Campaigns
- Business Development
- Strategic Planning
- Project Management
- KPI Tracking
- Brand-Building Strategies
- Vendor Relations
- Corporate Communications
- Staff Management
- Brand Development
- Brand Promotion
- Customer Relationship Management (CRM)
- Digital Marketing
- Social Media Platforms
- Public and Media Relations
- Creative Direction
- Event Planning
- Influencer Marketing
- Competitor Analysis
- Email Marketing
- Sales Enablement
- Market Research Analysis
- Staff Monitoring
- Promotional Events
- Decision-Making
- Brand Positioning
Certification
- Sales skill development assessment model 1, 2 & 3, Chakarat Consultant Powered by Lacasera Company Plc
- Aje Group International Corporate Induction Program
- Award for outstanding performance, Aje Group, 02/2016
- Certified Nursing Assistant (CNA) training, Favored Healthcare Services, 02/28/2020
- Basic Life Support (BLS), 09/28/2023
Volunteer Experience
Nurse Aid, Favored Healthcare Services, Yaba Center, Lagos, Lagos, Nigeria, 06/2021
Timeline
Marketing Manager
Jedich Table Water
04.2022 - 01.2023
General Supervisor
Good View Hotel & Suit
04.2019 - 01.2022
Business Development Representative
Ajest Nigeria Ltd
04.2016 - 01.2019
Sales Executive
Lacasera Company Plc
05.2011 - 04.2016
B.Sc - Economics
Nnamdi Azikiwe University
Neco - Art Studies
City Institute of Commerce Owerri