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LOYAL / ACCOUNTABLE / FEARLESS – Not Brave
I love Social Housing, I joined because I wanted to join Social Housing, not necessarily Housing, although I wanted to join the third sector or charity in some capacity, I feel myself and Social Housing are a good fit. I love serving the streets I’m from, and the communities that formed the adult I have become. I’m not driven by money, or titles, never have been, I’m driven by purpose, and my purpose is clear, it is the customers and communities I serve. My loyalty is not in question, I want to be here for the long term, I want this to be the last job I ever have, and have made that clear from my first day entering the business.
I have always considered myself accountable, it is my business, my service and I have never shied away from putting my hand up if I have responsibility for something wrong,
I don’t hide, I don’t blame that is not my nature, I lead by a strong example, and I lead from the front.
I do not work for my superiors, and I don’t wake up every day thinking what do they want or what would they do, I work for my Team & customers, and what I believe is best for them, and when I say I’m fearless , this is where it manifests itself, I’m not reckless, or cavalier, I just get it and get on with it, if I make mistakes, and there are plenty, I own up to them , learn from them and move on, but they are honest mistakes, searching for what is best practice, not for personal gain. My daily fear Is that I may disappoint down, it breaks my heart to think I would disappoint my team.

Experience performing data entry, proficient with Microsoft word, Excellent and internet. Strong customer service focus provide enthusiastic, friendly, professional personality, Organized leadership, communications abilities. Demonstrated ability to multitask.

With award-winning customer service skills, I excel in dealing with internal and external customers across all levels through telephone and email. Actively listening and asking thoughtful questions, I ensure successful communication. Adept at independently resolving in-depth queries in a methodical manner, collaborating with internal and external business partners to find appropriate resolutions and efficiencies. Unwavering commitment to delivering high-quality results.

Motivated Hairdresser with over 20 years of experience, having excellent customer service skills with previous experience in caring in Aged Care and Disability. I have a keen desire to further my education and to achieve goals and excel in any area required In the future.

Charles Hooker

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