Charles Galbreath
Los Angeles
Summary
Client-centered Housing Stabilization and Intensive Case Management professional with 3+ years of experience supporting high-acuity individuals experiencing homelessness. Strong background in ICMS, coordinated entry, housing navigation, and systems-based advocacy. Passionate about advancing health equity and housing stability for LGBTQ+ communities through trauma-informed, motivational, and strengths-based approaches. Highly organized, collaborative, and committed to compliance with local, state, and federal regulations.
Overview
1
1
Certification
Work History
Case Manager – ICMS
PATH (People Assisting The Homeless)
- Served as primary point of contact for a caseload of approximately 20 high-acuity clients experiencing chronic homelessness and complex medical and behavioral health conditions.
- Conducted comprehensive intakes and Bio-Psychosocial Assessments to determine eligibility, needs, goals, and service plans.
- Developed and monitored individualized care plans addressing housing stability, health outcomes, income, employment, and permanent connections.
- Provided housing navigation and stabilization services, including field-based housing searches, landlord engagement, and assistance with housing and subsidy applications.
- Linked clients to internal and external supportive services including primary care, mental health, substance use treatment, employment, and educational resources.
- Assisted clients with applications and ongoing advocacy for Medi-Cal, Social Security (SSI/SSDI), DPSS benefits, and other financial assistance programs.
- Completed required home visits to support housing retention and ensure compliance with program standards.
- Entered and maintained accurate client documentation in HMIS Clarity and electronic health record systems in compliance with contract and audit requirements.
- Participated in weekly case conferences, presenting cases and collaborating with multidisciplinary teams to coordinate care.
- Utilized trauma-informed care and motivational interviewing techniques to engage clients with significant barriers to housing and care.
- Full-Time
Kitchen Manager
Go Get ’Em Tiger
- Led teams in high-pressure environments while maintaining strong communication, organization, and accountability.
- Developed conflict-resolution, leadership, and operational skills transferable to interdisciplinary team-based case management settings.
Education
Bachelor of Arts - Fine Art
California State University
San BernardinoSkills
- Intensive Case Management (ICMS)
- Housing Stabilization & Retention
- Bio-Psychosocial Assessments
- Coordinated Entry System (CES)
- Trauma-Informed Care & Motivational Interviewing
- HMIS (Clarity) & Electronic Health Records
- Interdisciplinary Team Collaboration
- Benefits & Entitlement Navigation (DPSS, SSI/SSDI, Medi-Cal)
- High-Acuity Client Support
- Confidentiality & HIPAA Compliance
- HMIS (Clarity)
- CHAMP Database
- Electronic Health Records (EHR)
- Microsoft Office Suite (Word, Excel, Outlook)
- Data Entry, Auditing, and Reporting
Certification
- AHA CPR Certified
- Trauma-Informed Care (Applied Practice)
- Motivational Interviewing (Foundational Skills)
Professional Values & Alignment
- Deep commitment to the mission of the Los Angeles LGBT Center and advancing equitable, affirming care for LGBTQ+ individuals.
- Proven ability to work effectively with people of diverse races, ethnicities, gender identities, sexual orientations, abilities, immigration statuses, and socio-economic backgrounds.
- Brings a compassionate, “whatever it takes” mindset to support individuals navigating homelessness, health disparities, and systemic barriers.
Timeline
Case Manager – ICMS
PATH (People Assisting The Homeless)
Kitchen Manager
Go Get ’Em Tiger
Bachelor of Arts - Fine Art
California State University