CHARLES FARRUGIA
OSHAWA,ON
Summary
Dynamic professional with over 15 years in retail management. Known for fostering team collaboration, implementing operational improvements, and delivering exceptional customer service. Eager to leverage skills in training and inventory management to drive store success.
Overview
2027
2027
years of professional experience
Work History
Assisant Mangers
Sobeys
Toronto, Ontario
2007 - 2011
- Assisted in daily administrative tasks for store operations and management.
- Facilitated communication between departments to streamline operations and workflows.
- Supported customer inquiries by providing product information and assistance.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Sorted and delivered mail, letters, and packages to appropriate departments.
- Stocked inventory and ordered office and kitchen supplies.
- Performed accounting or financial analyses.
Route Sales Representative/Driver
Frito Lay Canada
Scarborough
1992 - 2006
- Planned and organized routes within territory to enhance delivery efficiency and reduce time on the road.
- Managed inventory levels and organized stock in delivery vehicle to ensure timely product availability.
- Monitored stock levels on route trucks to ensure accuracy of inventory counts.
- Conducted daily pre-trip inspections of delivery vehicles.
- Built relationships with store managers and staff to improve collaboration and streamline delivery processes. with store managers and staff.
- Encouraged friendly interactions with customers to create a welcoming environment. with customers to maintain consistent sales.
- Provided excellent customer service by answering questions and resolving complaints in a professional manner.
- Confirmed product displays met company specifications regarding placement, date codes and pricing.
Department Manager
IGA
Toronto, Ontario
1982 - 1992
- Managed inventory across grocery, produce, dairy, frozen food sections to maintain stock levels and minimize waste.
- Handled shift overstock and restocked items to ensure product availability and enhance customer satisfaction.
- Performed opening and closing duties as part of management team and handled cash management.
- Ensured compliance with safety regulations to create a safe shopping environment for customers and staff.
Clerk Supervisor
Food City
Toronto, Ontario
1982 - 1992
- Streamlined organization of grocery, produce, dairy, and frozen food sections to enhance customer shopping experience
- Processed customer transactions efficiently at checkout counter.
- Maintained accurate inventory records for stock management.
- Assisted customers with product inquiries and store navigation.
Assistant Front Store Manager
Shoppersdrugmart
Scarborough
02.2011 - Current
- Assisted daily operations and staff management in a busy retail environment.
- Trained new employees on store policies, procedures, and customer service standards.
- Coordinated inventory management and stock replenishment processes efficiently.
- Implemented visual merchandising strategies that enhanced product visibility and increased customer engagement.
- Monitored sales trends to identify opportunities for optimizing product offerings.
- Managed scheduling to maintain adequate staffing during peak shopping hours.
- Resolved customer complaints in a timely manner.
- Ensured compliance with company policies, procedures, and regulations.
- Analyzed sales data to identify trends and opportunities for growth.
- Collaborated with other department managers on cross-functional projects.
- Motivated employees through positive reinforcement techniques.
- Monitored store inventory levels and ordered merchandise to maintain stock.
- Evaluated store processes to pinpoint operational inefficiencies. for improvement within the store's operations.
- Oversaw inventory tracking and organization to ensure stock availability. and ordered new stock to refill low running items.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Implemented quality control measures to uphold company standards.
- Delegated work to staff, setting priorities and goals.
Carpenter
Handyman carpentry inc
Oshawa, Ontario
01.1994 - Current
- Measured, cut, and shaped wood materials to precise specifications using hand tools, ensuring quality craftsmanship.
- Installed framing, drywall, and trim to reinforce structural integrity.
- Followed blueprints and specifications to execute precise measurements.
- Operated various power tools and equipment safely and efficiently.
- Repaired or replaced damaged structures or components.
- Repaired or replaced damaged or defective parts using power tools and equipment.
- Installed building windows, trim and cabinetry alone or with assistants to meet job deadlines.
- Installed door hardware, including locksets and deadbolts, to improve security and functionality for clients.
- Collaborated with clients to develop tailored solutions, ensuring alignment with specific project requirements.
- Laid out flooring patterns according to design templates or customer specifications.
- Laid and stained oak casings and hardwood floors.
- Cut countertops from laminated material following template measurements.
- Calculated material costs for projects based on labor estimates provided by clients.
- Built jigs and fixtures to assist in the production of parts.
- Inspected tiles, wall coverings or woodwork for breakage or damage.
- Recorded project details and progress for accurate reporting and tracking.
- Fashioned frameworks or props using hand tools and wood screws, nails or glue.
Route Sales Representative/ Driver
Humpty Dumpty Snack Foods
Scarborough, Ontario
01.2006 - 01.2007
Education
GED -
George Brown College
Toronto01-1991
High School Diploma -
Brother Edmund Rive
Toronto01-1990
Skills
- Inventory management
- Sales optimization
- Customer service
- Project management
- Project coordination
- Scheduling coordination
- Shift scheduling
- Time management
- Operational compliance
- Safety regulation
- Financial oversight
- Cost control
- Team leadership
- Team collaboration
- Employee training
- Staff training
- Employee coaching
- Employee engagement
- Performance evaluation
- Performance monitoring
- Attention to detail
- Problem resolution
- Adaptability
- Plan projects
- Schedule management
- Multitasking Abilities
- Relationship building
- Customer relations
- Schedule oversight
- Cost control
- Operations management
Work History
Assistant Store Manager
Shoppers Drug Mart
Scarborough, Ontario
02.2026 - Current
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
Timeline
Assistant Front Store Manager
Shoppersdrugmart
02.2011 - Current
Route Sales Representative/ Driver
Humpty Dumpty Snack Foods
01.2006 - 01.2007
Carpenter
Handyman carpentry inc
01.1994 - Current
GED -
George Brown College
High School Diploma -
Brother Edmund Rive
Assisant Mangers
Sobeys
2007 - 2011
Route Sales Representative/Driver
Frito Lay Canada
1992 - 2006
Department Manager
IGA
1982 - 1992
Clerk Supervisor
Food City
1982 - 1992