Charles Ellenson

• Monitor hiring market and potential executive candidates.
• Write executive job descriptions and lists of qualifications.
• Discuss contracts and compensation with new hires.
• Act as the point of contact between executive members of various staffs and clients.
• Maintain work structure by updating job requirements and job descriptions for all positions.
• Document business processes and analyze procedures to ensure alignment with our ever changing business needs.
• Act as staff member advocate, encouraging and supporting all employees to identify and resolve conflicts.
• Conducted thorough reviews of our clients operations to devise and deploy improvement strategies, facilitating consistent improvement.

Accomplishments at Sell Yourself Consulting:

• Compiled research data to give professional presentations highlighting finds and recommended optimizations for use in making personal brand and business decisions.
• Increased credibility and client awareness by developing processes and proper learning environments for their employees to run lean and grow their abilities.
• Spearhead expansion strategies to increase business and drive growth over a diverse number of industries.
• Built and continue to strengthen productive and valuable industry partnerships to drive collaboration, engagement and revenue stream development.

• Market Ad analyses to stay competitive and engage online consumers
• Maintain departments cost versus value of SEO/SEM target marketing
• Spearheaded and Managed an online process to properly assist clients
• Maintain multiple different stores, employees and each brands individual growth and profitability
• Orchestrated Training on Proper phone, email and in-store techniques
• Monitor Create and Approve employee pay structures and bonuses

Accomplishments at Galpin Motors:

• Increased units sold by an average of +23 per brand (+1,656 for 2018)
• Doubled online YOY Sold percentages (from 6% to 12%)
• Saved $3,500 per month by negotiating proper vendor spending (168k yearly)
• Increased Floor Teams gross average by 60k per month (+720,000 for the year)
• Increased Sales Leads with proper SEM/SEO Targeting
• Created an Online “how to” Process for the Sales Department
• Modernized DMS/CRM Sales tracking to clarify growth of each marketing channel in order to verify data integrity and accuracy
• Developed new process for employee evaluation which resulted in performance improvements

• Created and approved online and in-store Marketing material
• Lead generation/ Maintaining previous clientele
• Increased SSI and exceeded quarterly goals
• Raised closing percentages online, in-store and by phone
• Weekly employee training focusing on online and in store clientele
• Supported Chief Operating Officer with daily operational functions

Accomplishments at Fletcher Jones:

• Recruited, Trained & grew the sales staff to 16 (3 became top 10% in US sales)
• Raised entire stores closing percentages by 22% (online, phone & in store)
• Created a sales training program focused on body language and psychology
• Won Audi Magna Society Award by increasing Customer SSI by 44 points (988/1000)

• Employee training and Customer Relations
• Advertising coordination
• Deal structuring and final sales approval/tasks
• Monthly Sales figures and Gross Reporting
• Worked directly with General Manager, Sales department and CEO to brainstorm, discuss strategy and increase customer satisfaction

Accomplishments at Schaumburg Audi:

• Implemented training techniques to raise customer retention and satisfaction
• Created an Internet Sales Department and process
• Launched eBay Sales Department to ship cars across the US (+156 units)
• Launched a gross tracking report using excel to evaluate profitability by model

• Financial planning and profitability
• Planned, directed, coordinated and assigned manpower to meet aggressive production schedules
• Tour Marketing / Location Booking
• Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and day of event coordination
• Product and Merchandising
• Managed administrative logistics of events, including contract signing, fee collection, event booking and event promotions

       Accomplishments at / Fresh Entertainment:

• Increased Tour profit by determining crew travel requirements
• Planned and Executed multi-state radio / performance tours
• Created Merchandise in order to raise profitability
• Designed, planned and budgeted multiple events and festivals
• Evaluated processes and events planning services to identify opportunities for improvement.

• Researched online trends in order to increase online sales specifically
• Trained the sales staff on company procedures and salesmanship
• Motivate 16+ Sales Team to meet and exceed sales targets
• Hired, Trained and coached a team of 8 sales professionals focused on servicing online clients
• Maintained weekly sales tracking reports to support operational enhancement and implement corrective actions

       Accomplishments at Muller Honda:

• Reinvented how the online sales team interacts with prospective clients by developing an innovative online sales process and pitch 
• Identified and qualified customer needs in a new market, then developed sales strategies with a high close success rate
• Developed accurate sales forecasts by analyzing prior months and wrote reports for senior leadership
• Created the need for an Internet Department to go from 1 salesperson to 8 by 2002