Bold Page Profile
Floor Supervisor
Black Bear Diner
- Supervised daily restaurant operations to ensure compliance with health and safety standards.
- Trained and mentored new staff on service protocols and menu knowledge.
- Assisted in managing inventory, reducing waste through efficient stock control practices.
- Coordinated team schedules to optimize coverage during peak service hours.
- Resolved customer complaints promptly, fostering a positive dining environment.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
Restaurant Hostess
Kid’s Cafe
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements and reduce wait times.
- Collaborated with staff to coordinate service flow during peak hours, enhancing efficiency.
- Assisted in training new hosts on customer service protocols and restaurant operations.
- Monitored dining area for guest satisfaction, addressing concerns proactively to ensure enjoyment.
- Maintained cleanliness of front-of-house areas, contributing to overall ambiance and hygiene standards.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
- Supported management in implementing promotional events, increasing visibility and foot traffic at the cafe.
High School Diploma -
Kofa High School
Yuma, AZ06.2015
- Customer satisfaction
- POS systems operations
- Team leadership
- Customer relations
Floor Supervisor
Black Bear Diner
Restaurant Hostess
Kid’s Cafe
High School Diploma -
Kofa High School
