Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Charles Austin

San Jose

Summary

Dynamic and detail-oriented professional with a proven track record at IHSS In Home Support Services. Adept at problem-solving and time management, I excel in fast-paced environments, consistently enhancing team collaboration and customer satisfaction. My strong culinary skills and commitment to quality have driven significant improvements in service efficiency and guest experiences.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

24
24
years of professional experience

Work History

Provider

IHSS In Home Support Services
03.2019 - 10.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Grill Chef/ Catering Manager

Casadorez Mexican Reataurant
06.2014 - 01.2019
  • Elevated guest experience with visually appealing plating techniques that showcased the skillful preparation of each grilled item served.
  • Kept work environment clean in accordance with food safety regulations.
  • Trained new team members on grill station procedures, ensuring consistency in dish preparation and presentation.
  • Adhered to strict portion control guidelines, contributing to cost savings without compromising on taste or quality.
  • Mentored junior chefs, sharing expertise in grilling techniques that led them to become valuable assets within the kitchen team.
  • Increased ticket turnaround time by effectively prioritizing tasks while maintaining a high level of culinary excellence.
  • Assisted in reducing food waste by effectively managing inventory and using proper food storage techniques.
  • Managed grill station equipment maintenance, ensuring optimal performance for consistent cooking results.
  • Demonstrated exceptional multitasking skills, effectively handling multiple orders simultaneously during peak business hours.
  • Streamlined prep processes for grill station ingredients, reducing preparation time and enhancing the freshness of dishes served.
  • Boosted overall restaurant reputation through attention to detail and commitment to quality in every grilled dish prepared.
  • Improved kitchen efficiency by streamlining grill station processes and organization.
  • Optimized cooking times by closely monitoring heat levels and adjusting as needed for each specific ingredient or dish type.
  • Contributed to the development of seasonal menus, incorporating fresh ingredients for optimal flavor profiles.
  • Received numerous positive reviews from customers praising the taste and quality of grilled dishes prepared at my station.

Asst. MANAGER

Ricks Handyman Service
04.2000 - 07.2014
  • Ensured seamless communication between front-of-house staff and grill station, resulting in accurate order fulfillment and timely service delivery.
  • Developed daily specials featuring unique grilled dishes that attracted new clientele and increased overall sales revenue.
  • Enhanced customer satisfaction by consistently delivering high-quality grilled dishes.
  • Cleaned and maintained kitchen equipment regularly.
  • Stored and handled goods correctly to maintain freshness and condition.
  • Maintained clean, organized grill stations for hygienic, orderly food preparation.
  • Restocked and rotated food items according to expiry dates to minimize waste.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Grilled meats and seafood to customer specifications.
  • Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
  • Performed minor wall repair, installed drywall, and applied wallpaper.
  • Built and repaired decks, fences and sheds to improve overall appearance of homes.
  • Removed and repaired carpet and wood flooring.
  • Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
  • Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
  • Installed cabinets and shelving units in homes and offices to provide additional space and organization.
  • Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
  • Improved client satisfaction by providing timely and quality handyman services for various home repairs.
  • Installed lighting fixtures to improve lighting and increase energy efficiency.
  • Re-caulked and sealed windows doors and siding to prevent drafts and air leaks and minimize energy costs.
  • Consistently met deadlines for assigned projects by prioritizing tasks efficiently based on urgency and complexity.
  • Completed carpentry projects with precision and efficiency, resulting in well-constructed furniture pieces and home fixtures.
  • Provided exceptional customer service by actively listening to client concerns and effectively communicating solutions to their problems.
  • Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
  • Meticulously maintained tools and equipment, ensuring optimal performance during each task undertaken.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.

Education

N/A - Major Accounting, Minor Business Law.

Evergreen Valley College
San Jose, CA

Gen Ed - Accounting, Busineas Law

Mr.Pleasant H.S.
San Jose
06.1990

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Calm under pressure
  • Active listening
  • Organization and time management

Languages

Spanish _
Full Professional

Timeline

Provider

IHSS In Home Support Services
03.2019 - 10.2023

Grill Chef/ Catering Manager

Casadorez Mexican Reataurant
06.2014 - 01.2019

Asst. MANAGER

Ricks Handyman Service
04.2000 - 07.2014

N/A - Major Accounting, Minor Business Law.

Evergreen Valley College

Gen Ed - Accounting, Busineas Law

Mr.Pleasant H.S.

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