Charles Aniebue
Calgary,Alberta
Summary
Highly professional customer service manager, excellent in optimizing customer satisfaction and operational efficiency. With a strategic vision, stakeholder engagement and innovation to drive revenue growth and lasting client relationships. Led high-performing teams to exceed expectations and foster continuous improvement. Seeking to leverage this experience for organizational success.
Overview
3
3
years of professional experience
Work History
Customer Service/Logistics Manager
Active Dynamics Group
10.2021 - 10.2023
- Engaged with internal and external stakeholders to prioritize and address inquiries effectively.
- Evaluated 3pl vendor applications and requests to ensure compliance with regulatory requirements during intake.
- Identified opportunities for process improvement and contributed to relevant projects and initiatives
- Reviewed established business practices and improved processes to reduce expenses.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Customer Service Representative
Ivy Technologies
02.2021 - 10.2021
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
MBA - Business Administration
Enugu State University of Science And Technology
Enugu05.2011
Bachelor of Science - Natural Sciences
Nnamdi Azikiwe University
Anambra State08.2006
Skills
- High emotional and strategic intelligence, with proven ability to empathize and engage with stakeholders effectively
- Strong organizational skills, coupled with clear and impactful communication abilities
- Efficient time management skills to navigate ambiguous and evolving environments effectively
- Adaptability: Thriving in fast-paced and evolving environment, adjusting strategies as needed
- Time management: Prioritizing tasks and optimizing workflows to meet deadlines and exceed goals
- Customer-centric mindset
Timeline
Customer Service/Logistics Manager
Active Dynamics Group
10.2021 - 10.2023
Customer Service Representative
Ivy Technologies
02.2021 - 10.2021
MBA - Business Administration
Enugu State University of Science And Technology
Bachelor of Science - Natural Sciences
Nnamdi Azikiwe University
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