Charles Alleyne
Bradford,ON
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
28
28
years of professional experience
Work History
Dispatcher
Toronto Transit Commission
02.2000 - 02.2023
- Managed conflict resolutions with customers, drivers, and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Maintained updated and detailed records of calls in physical and electronic databases.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Monitored and tracked dispatch communication systems.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Tracked and monitored vehicle performance and maintenance.
- Monitored flow of paperwork and directed information to appropriate departments.
Car-house Operator
Toronto Transit Commission
03.1995 - 02.2000
- Complied with safety regulations to avoid potential injuries and support company goals.
- Dispatched orders to drivers for efficiency.
- Managed over 150 customer calls professionally and routed them to appropriate person.
- Guided operators to correct railcar location.
- Documented measurements, inspections, and test results in electronic logbooks and spreadsheets to enable tracking and maintain accurate records.
- Cleaned work areas of excess supplies, cardboard, and rejected materials throughout each shift.
- Collaborated with other departments to ensure accuracy of all measurements.
- Performed root cause analysis to implement corrective actions for discrepancies.
- Maintained a tidy work area to reduce likelihood of accidents.
Education
No Degree - Electrician Pre-Apprenticeship
Durham Continuing Education
Oshawa, ONSkills
- Updating Logs
- Training New Hires
- Effective Communication
- Call Center Software
- Microsoft Office
- Prioritizing Calls
- Maintain Records
- Emergency Medical Dispatching
Timeline
Dispatcher
Toronto Transit Commission
02.2000 - 02.2023
Car-house Operator
Toronto Transit Commission
03.1995 - 02.2000
No Degree - Electrician Pre-Apprenticeship
Durham Continuing Education
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