Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Charles Akinola

Kitchener,ON

Summary

Communicative and motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Front Desk Associate

Queens Farm
01.2022 - 12.2023
  • Welcomed large volume of guests and improved overall customer service.
  • Verified and collected client payments.
  • Processed guest payments through cash registers or credit card machines accurately.
  • Encouraged guests to participate in rewards programs to promote brand loyalty.

Customer Service

Cave Boutique
03.2020 - 11.2021
  • Completed day-to-day duties accurately and efficiently.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Delivered products to customer locations on time.

Customer Service Representative

Globalcom
03.2013 - 12.2018
  • Strengthened customer retention by offering discount options.
  • Increased customer traffic count by 20% and retail sales by 12%.
  • Engaged in customer conversation to understand needs, resolve issues, and answer product questions.
  • Excelled in exceeding daily credit card application goals.

Education

Project Management

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
01-2024

Bachelor of Science - Project Management

FUTA
01-2021

Skills

  • Customer Support
  • MS Office
  • Excel
  • Project Management Tool
  • Optimal Organization
  • Bookkeeping
  • Effective Planning
  • Packaging and Labeling
  • Order Picking

Certification

WHMIS

References

References available upon request.

Timeline

Front Desk Associate

Queens Farm
01.2022 - 12.2023

Customer Service

Cave Boutique
03.2020 - 11.2021

Customer Service Representative

Globalcom
03.2013 - 12.2018

Project Management

Conestoga College Institute of Technology And Advanced Learning

Bachelor of Science - Project Management

FUTA

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Charles Akinola